Job summary
Beacon Primary Care is an innovative practice based across West Lancashire. We are looking for a Head receptionist to join our busy team and run our North Meols Medical Centre branch.
The successful candidate must have previous General practice experience, will be an excellent communicator, highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder must have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver to work in a highly pressured and fast paced environment.
Hours and shift pattern will be discussed at interview.
Main duties of the job
The
duties and responsibilities are not limited to, but includes, the day-to-day
tasks listed below that are required to carry out your role and other
reasonable duties as may be specified in-line with the needs of the practice.
Processing in person and telephone requests for
appointments, visits and telephone consultations and ensuring callers are
directed to the appropriate healthcare professional
Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
Undertake a variety of administrative duties to
assist in the smooth running of the practice including the provision of
secretarial and clerical support to clinical staff and other members of the
practice team
Dealing
with staff problems and concerns
Higher
level complaint handling
Responsible
for site and requesting of stock
Allocating
visits and staff lunch times.
Overseeing
the appointment book at enhanced level
Overall
point of contact for problems at each site
Ensure
communication systems are running smoothly, doctors and reception staff are
kept fully informed of changes in procedures
Deputise
for practice manager in their absence
About us
Our Practice family consists of 7 Gp's, GP
Registrars, 1 ANP, Nurse Prescribers, Practice Nurses, Pharmacists, Community
Paramedic, and HCA's. Our administrative team - 17 receptionists which includes
a head receptionist at each location, 3 clinical coders, one scanner, data
quality lead, 2 deputy Practice Managers, Office Manager and Practice Manager.
The Health and Well Being of our staff matters immensely to us, so have
recently appointed a Health and Well-being lead and Champion. We are an
innovative practice that delivers all national and local enhanced services and
offer an abundance or training opportunities. We have a whole practice study
day every month where the whole of our team gets involved
Job description
Job responsibilities
Duties
and responsibilities
The
duties and responsibilities are not limited to, but includes, the day-to-day
tasks listed below that are required to carry out your role and other
reasonable duties as may be specified in-line with the needs of the practice.
Processing in person and telephone requests for
appointments, visits and telephone consultations and ensuring callers are
directed to the appropriate healthcare professional
Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
Undertake a variety of administrative duties to
assist in the smooth running of the practice including the provision of
secretarial and clerical support to clinical staff and other members of the
practice team
Dealing
with staff problems and concerns
Higher
level complaint handling
Responsible
for site and requesting of stock
Allocating
visits and staff lunch times.
Overseeing
the appointment book at enhanced level
Overall
point of contact for problems at each site
Ensure
communication systems are running smoothly, doctors and reception staff are
kept fully informed of changes in procedures
Deputise
for practice manager in their absence
Personal/Professional Development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work.
Confidentiality:
While seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the
duties outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to
patients, carers, colleagues, other healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Job description
Job responsibilities
Duties
and responsibilities
The
duties and responsibilities are not limited to, but includes, the day-to-day
tasks listed below that are required to carry out your role and other
reasonable duties as may be specified in-line with the needs of the practice.
Processing in person and telephone requests for
appointments, visits and telephone consultations and ensuring callers are
directed to the appropriate healthcare professional
Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
Undertake a variety of administrative duties to
assist in the smooth running of the practice including the provision of
secretarial and clerical support to clinical staff and other members of the
practice team
Dealing
with staff problems and concerns
Higher
level complaint handling
Responsible
for site and requesting of stock
Allocating
visits and staff lunch times.
Overseeing
the appointment book at enhanced level
Overall
point of contact for problems at each site
Ensure
communication systems are running smoothly, doctors and reception staff are
kept fully informed of changes in procedures
Deputise
for practice manager in their absence
Personal/Professional Development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work.
Confidentiality:
While seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the
duties outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to
patients, carers, colleagues, other healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Person Specification
Experience
Essential
- A sound general education to GCSE level or equivalent or equivalent working experience. Experience of dealing with the general public, preferably in a customer service environment. A good standard of grammar and spelling in the English language The ability to produce accurate and thorough work, including alphabetical filing. Experience of using computers, with good keyboard skills. Personal skills and abilities A friendly and approachable manner, including good people skills. The ability to show understanding, care and assertiveness when appropriate. The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal) Good administrative and organisational skills with the ability to prioritise work. A conscientious approach with the commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and able to deal with multiple demands even when busy. The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. The ability to influence others positively, negotiate constructively and resolve conflict successfully. The ability to give good and regular attendance. General A commitment to support the delivery of the best possible service to a diverse population.
Desirable
- Training or qualifications in customer service, I.T. or other related areas. Experience of working in a healthcare setting. Experience of clerical work
Person Specification
Experience
Essential
- A sound general education to GCSE level or equivalent or equivalent working experience. Experience of dealing with the general public, preferably in a customer service environment. A good standard of grammar and spelling in the English language The ability to produce accurate and thorough work, including alphabetical filing. Experience of using computers, with good keyboard skills. Personal skills and abilities A friendly and approachable manner, including good people skills. The ability to show understanding, care and assertiveness when appropriate. The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal) Good administrative and organisational skills with the ability to prioritise work. A conscientious approach with the commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and able to deal with multiple demands even when busy. The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. The ability to influence others positively, negotiate constructively and resolve conflict successfully. The ability to give good and regular attendance. General A commitment to support the delivery of the best possible service to a diverse population.
Desirable
- Training or qualifications in customer service, I.T. or other related areas. Experience of working in a healthcare setting. Experience of clerical work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
