Medical Administrator

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Handling orders, processing of repeat/acute prescriptions.

Process new patient registrations and change of address

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

Clinically coding data on EMIS Web including summarising and processing GP2GP

Support Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI are met

Have working knowledge of practice telephone system and Doctors mobiles during and after hours.

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by Managers.

Person Specification

Experience

Essential

• GCSE grade A to C in Math, English, ICT or equivalent education
• NVQ Level 2 Customer Service or equivalent
• Experience of working in a public reception/administrative role.
• Experience of dealing with the public/patients.
• Excellent communication skills/Interpersonal skills
• Working knowledge of computers
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work as part of an integrated multi-skilled team
• Able to work under pressure
• Pleasant and articulate
• Flexibility of working hours/able to work at the desired times

Desirable

• Experience of working within the NHS/General Practice
• Experience of EMIS Web Clinical System
• Ability to work without direct supervision and determine own workload priorities.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• NVQ level 2 in Business Admin or equivalent

Desirable

• Previous NHS experience
• Previous Background in Admin or working in a busy office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Bede Medical Centre

Address

Lower Dundas Street

Sunderland

SR6 0QQ

Employer's website

https://www.stbedegpsunderland.co.uk/ (Opens in a new tab)