Receptionist

Job description

Job responsibilities

The key responsibilities:

• Welcoming patients and visitors in a professional and friendly manner
• Answering the telephone promptly and booking appointments in line with the practice policy
• Handling face-to-face and telephone appointment requests calmy and courteously
• Taking and passing messages accurately
• Liaising with patient, colleagues and external healthcare providers
• Maintaining a tidy, welcoming reception area
• Opening and closing the premises in line with practice protocols (as required)

Team Responsibilities

• To monitor and maintain security during working hours
• Ability to deal with difficult/stressful situations calmly and efficiently
• To work well in a team
• Cover for colleagues in time of sickness, annual leave and courses
• To apply oneself diligently to ones work during working hours, working under ones own initiative, work methodically and take responsibility.
• To be punctual and responsible
• To be discreet and confidential about the details of your work both at work and outside of working hours

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Monitor and maintain security during working hours

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Maintain covid security at all times

Undertaking periodic infection control training (minimum annually)

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of literacy
• Good standard of numeracy

Knowledge and Skills

Desirable

• Knowledge of Emis clinical system

Personal Skills

Essential

• Excellent interpersonal skills
• The ability to remain calm under pressure

Experience

Essential

• Experience of reception or public facing work

Desirable

• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Towcester Medical Centre

Address

Link Way

Towcester

Northamptonshire

NN12 6HH

Employer's website

https://www.towcestermedicalcentre.co.uk/ (Opens in a new tab)