Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone
Undertake a variety of administrative duties to assist in
the smooth running of the practice.
To process all
relevant prescriptions as authorised by GPs and prescribing nurses where
appropriate, in accordance with the principles of good practice.
Answer the telephone promptly and book appointments
according to the Practice Policy in a courteous and helpful manner
Manage our online consultation tool by appropriate appointment booking and professional responses to patients.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members
of the practice team may include any or all of the items in the
following list. Duties may be varied from time to time under the direction of
the reception supervisor/deptuy/practice manager, dependent on current and evolving practice
workload and staffing levels:
Opening up/locking-up of practice premises and maintaining
security in accordance with Practice protocols
Maintaining and monitoring the practice appointments system
Book appointments for clinical staff in accordance with
Practice Policy
Take online and face to face requests for appointments
and deal in a calm, courteous and helpful manner.
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice
guidelines
Computer data entry/data allocation and collation/ clinical
coding; processing and recording information in accordance with practice
procedures
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required
from time to time, including word/data processing, filing, photocopying and
scanning
Keeping the reception area, notice-boards and leaflet
dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job
description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
health & safety policy, the practice health & safety manual, and the
practice infection control policy and published procedures. This will include:
Monitor and maintain security during working hours
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and
skills
Using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and
infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum
annually)
Equality and diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with practice procedures
and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Team Responsibilities
To monitor and maintain security during working hours
Ability to deal with difficult/stressful situations calmly
and efficiently
To work well in a team
Cover for colleagues in time of sickness, annual leave and
courses
To apply oneself diligently to ones work during working
hours, working under ones own initiative, work methodically and take
responsibility.
To be punctual and responsible
To be discreet and confidential about the details of your
work both at work and outside of working hours
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies,
standards and guidelines will affect own work
Participate in audit where appropriate
