Job summary
Arch Health CIC is an outstanding healthcare
provider delivering primary care to homeless and vulnerably housed patients. We
are looking for outstanding candidates to join the reception and administrative
team at our surgery in Central Brighton. Arch Healthcare is a special kind of
GP surgery which actively seeks out opportunities to support the most
vulnerable people in the city. The environment is warm, friendly and supportive
to staff and patients alike. We have 1500 registered patients, many of whom are
known to staff by their first name. Our reception team are often praised by
patients for their kind and welcoming manner; we are very aware that the way we
make people feel in the waiting room has a direct impact on what happens in the
consulting room.
Interview date: Thursday 23 January
Main duties of the job
We have a very experienced team
who are committed to making a real difference by delivering excellent health
care and improving the health of the poorest fastest. The receptionist team is
a key part of the patient experience and is essential to the smooth running of
the surgery. The Medical Secretary role is key in enabling the clinical team to
work efficiently and to reduce their workload. The role is multi-faceted with
opportunities in training for the wide range of tasks fulfilled by this team. Our
ideal candidates will be highly reliable, have outstanding interpersonal
skills, reception and SystmOne experience, be organised and able to manage
multiple tasks, have positive and friendly disposition and a compassionate and
empathetic approach to patients using the service.
It is our absolute priority to ensure that all our services are
accessible, open and available to everyone who needs them.We believe we
can achieve this best through a diverse team and are committed to developing a
workforce which is representative of our whole community. If you are passionate
about our vision and our values, and are excellent at what you do, come as you
are and we'll do all we can to help you succeed.
About us
We believe that your success is
our success: When you work at Arch we want to give you everything you need to
thrive and grow, this includes investment in your working environment,
training, equipment, counselling and development opportunities.Youll receive a competitive salary, good
terms and conditions, access to the NHS pension scheme, a positive working
culture, excellent support from Arch management and the opportunity to
influence and improve health services for some of the most vulnerable people in
our city. Many of us have families, of various shapes, sizes and types and
we understand that they can make life unpredictable. Where possible, we offer
flexible working arrangements and generous maternity and paternity benefits.
If you would like to
discuss any accessibility requirements for the recruitment process or the role,
please contact us and we will be happy to discuss.
Job description
Job responsibilities
Medical Secretary
-
Processing and coding scanned
documents to patients healthcare records and sending through to clinicians as
appropriate.
-
Input data into the patients
healthcare records.
-
Process referrals using the
electronic referral system (ERS).
-
Preparing letters, reports and
associated documentation as required.
-
Liaising with external agencies
such as hospitals and community services.
-
Manage all enquires in an
effective manner.
-
Prepare and process requests for
information i.e. SAR, insurance / solicitors letters and DVLA forms.
-
Manage all administrative
queries as necessary.
-
Using own initiative to support
all clinical staff with general administrative tasks as requested.
-
Undertake any other additional
duties appropriate to the post as requested by the Doctors, Nurses or the
Practice Manager.
Receptionist-
Ensure an effective and
efficient reception service is provided to patients and any other visitors to
the practice.
-
Deal with all general enquiries,
explain procedures and make new and follow-up appointments. This requires a
helpful attitude even when experiencing negative and sometimes challenging
behaviour from patients.
-
Using your own judgment and
communication skills to ensure those patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
-
Be aware of your surroundings
and of the patients in the waiting room and their needs.
-
Receive and make telephone calls
as required. Be polite and helpful at all times.
-
Liaise with patients keyworkers
(with their consent) to help them access the service as well as any additional
requests they may have.
-
Participate on a daily basis in
managing tasks to ensure that tasks are kept up to date at all times.
-
Triage requests that come
through for Doctors, responding to and preparing information for the clinical
team as appropriate.
-
Actively participate in practice
training to ensure you provide a high level of service for the practice. You
will be expected to do this to ensure that the safety of patients and the practices
adherence to the NHS Contract is achieved.
-
Perform the open and closing
duties as required, depending on the shift pattern.
- Undertake any other additional duties appropriate to the post as
requested by the Doctors, Nurses or the Practice Manager.
Job description
Job responsibilities
Medical Secretary
-
Processing and coding scanned
documents to patients healthcare records and sending through to clinicians as
appropriate.
-
Input data into the patients
healthcare records.
-
Process referrals using the
electronic referral system (ERS).
-
Preparing letters, reports and
associated documentation as required.
-
Liaising with external agencies
such as hospitals and community services.
-
Manage all enquires in an
effective manner.
-
Prepare and process requests for
information i.e. SAR, insurance / solicitors letters and DVLA forms.
-
Manage all administrative
queries as necessary.
-
Using own initiative to support
all clinical staff with general administrative tasks as requested.
-
Undertake any other additional
duties appropriate to the post as requested by the Doctors, Nurses or the
Practice Manager.
Receptionist-
Ensure an effective and
efficient reception service is provided to patients and any other visitors to
the practice.
-
Deal with all general enquiries,
explain procedures and make new and follow-up appointments. This requires a
helpful attitude even when experiencing negative and sometimes challenging
behaviour from patients.
-
Using your own judgment and
communication skills to ensure those patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
-
Be aware of your surroundings
and of the patients in the waiting room and their needs.
-
Receive and make telephone calls
as required. Be polite and helpful at all times.
-
Liaise with patients keyworkers
(with their consent) to help them access the service as well as any additional
requests they may have.
-
Participate on a daily basis in
managing tasks to ensure that tasks are kept up to date at all times.
-
Triage requests that come
through for Doctors, responding to and preparing information for the clinical
team as appropriate.
-
Actively participate in practice
training to ensure you provide a high level of service for the practice. You
will be expected to do this to ensure that the safety of patients and the practices
adherence to the NHS Contract is achieved.
-
Perform the open and closing
duties as required, depending on the shift pattern.
- Undertake any other additional duties appropriate to the post as
requested by the Doctors, Nurses or the Practice Manager.
Person Specification
Experience
Essential
- Experience of reception or medical secretary duties. Experience of dealing with patient enquiries and requests.
Desirable
- Experience of using SystmOne. Experience of frontline work with homeless people.
Qualities/Attributes
Essential
- Ability to work as part of a team and independently. Excellent communication skills. Ability to work independently. Good IT Skills. Willingness to undertake varied roles within the team. Ability to take initiative and be proactive. Effective time management.
Knowledge/Skills
Desirable
- Knowledge of local NHS facilities.
Personality/Disposition
Essential
- Enthusiastic and flexible. Warm and friendly. Non judgemental. Challenges discrimination. Sensitive and empathetic. Ability to work under pressure.
Person Specification
Experience
Essential
- Experience of reception or medical secretary duties. Experience of dealing with patient enquiries and requests.
Desirable
- Experience of using SystmOne. Experience of frontline work with homeless people.
Qualities/Attributes
Essential
- Ability to work as part of a team and independently. Excellent communication skills. Ability to work independently. Good IT Skills. Willingness to undertake varied roles within the team. Ability to take initiative and be proactive. Effective time management.
Knowledge/Skills
Desirable
- Knowledge of local NHS facilities.
Personality/Disposition
Essential
- Enthusiastic and flexible. Warm and friendly. Non judgemental. Challenges discrimination. Sensitive and empathetic. Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
