Job summary
Arch is an outstanding healthcare
provider delivering primary care to homeless and vulnerably housed patients in
Brighton and Hove. In addition to a specialist GP surgery, we also provide outreach services into the Royal Sussex County Hospital and a variety of community contexts which serve people who are without secure accommodation. We are a committed and experienced team with a passion for improving the health and well-being of people who are homeless or vulnerable.
We are looking to appoint a part-time Health Engagement Worker to
assist with the delivery of an enhanced outreach service which delivers
healthcare on the streets, in day centres, hostels and emergency accommodation.
Movement between settings will largely be conducted on ebikes to facilitate
case-finding. This project has been running for 18 months,
and so requires staff to demonstrate a high level of flexibility, drive and
ambition, in order to achieve the benefits which we anticipate for our
patients. You'll work closely with the Outreach Team Coordinator who is an experienced clinician and other staff from Arch to ensure the success of the
project.
This is a fixed term position for 18 months (maternity cover). Interviews will be held on Friday 12 July.
Main duties of the job
Our ideal
candidate will be highly self-motivated, organised, driven, open and caring.
They will be able to think on their feet, have great problem solving abilities
and be comfortable with the uncertainty which inevitably accompanies a new
project in its infancy. Most importantly they will be dedicated to the delivery
of the highest possible standards of care for people who are living without
homes in Brighton and Hove. It is our absolute priority to ensure that all our services are accessible, open and available to everyone who needs them. We believe we can achieve this best through a diverse team and are committed to developing a workforce which is representative of our whole community. If you are passionate about our vision and our values, and are excellent at what you do, come as you are and we'll do all we can to help you succeed.
About us
We believe that your success is our success: when you work
at Arch we want to give you everything you need to thrive and grow, this
includes investment in your working environment, training, equipment,
counselling and development opportunities. You'll receive a competitive salary, good terms and conditions, access
to the NHS pension scheme, a positive working culture, excellent support from
Arch management and the opportunity to influence and improve health services
for some of the most vulnerable people in our city. Many of us have
families, of various shapes, sizes and types and we understand that they can
make life unpredictable. We offer flexible working arrangements where possible
and generous maternity and paternity benefits.
We are interested to hear from anyone who is highly motivated, creative,has a great work ethic, shows a positive disposition, is adaptable and is highly organised. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact Vally and we will be happy to discuss - vally.fish@nhs.net.
Job description
Job responsibilities
Job purpose
- Patient
focus: Facilitating patient engagement through face to face and telephone
interactions, providing follow-up between sessions to support patient recovery.
- Project
focus: Providing logistical support to the delivery of the project
including all practical and administrative aspects.
- Partner
focus: Working closely with the Project Coordinator to
deliver clinical outreach in Brighton & Hove, ensuring strong integration
into the wider homeless health network.
Core duties
-
Supporting individual patients to engage with the service, this
will include face to face and telephone interactions.
-
Advocacy in registering patients for medical and
support services and assisting them in addressing all aspects of physical and
mental health or substance addiction needs, as well as advocating for them to
get access to housing and social security benefits.
-
Providing logistical support
to the project, for example collecting medications or accompanying patients to
follow-up appointments.
-
Designing and delivering health
promotion sessions, for example to improve vaccine or cervical screening uptake.
-
Liaising with partners to
arrange and plan outreach sessions.
-
Advocacy for patients.
-
Building partnerships with
other services.
-
Use of IT systems for record
keeping.
-
Engaging in learning and development
exercises relating to the project as it develops.
-
Working with the wider Arch
team.
-
Contributing to report
writing.
-
Working to support the Outreach
Team Coordinator with all aspects of the project
General
-
Responsible for checking the
accuracy of work and maintaining a strong attention to detail at all times.
-
Responsible for personal
development with support from line manager.
-
To work in accordance with
Arch values and core behaviours.
-
To show a commitment to
equality in all areas of work and working relationships.
-
To undertake any other duties
that may within reason be required from time to time for Arch.
Job description
Job responsibilities
Job purpose
- Patient
focus: Facilitating patient engagement through face to face and telephone
interactions, providing follow-up between sessions to support patient recovery.
- Project
focus: Providing logistical support to the delivery of the project
including all practical and administrative aspects.
- Partner
focus: Working closely with the Project Coordinator to
deliver clinical outreach in Brighton & Hove, ensuring strong integration
into the wider homeless health network.
Core duties
-
Supporting individual patients to engage with the service, this
will include face to face and telephone interactions.
-
Advocacy in registering patients for medical and
support services and assisting them in addressing all aspects of physical and
mental health or substance addiction needs, as well as advocating for them to
get access to housing and social security benefits.
-
Providing logistical support
to the project, for example collecting medications or accompanying patients to
follow-up appointments.
-
Designing and delivering health
promotion sessions, for example to improve vaccine or cervical screening uptake.
-
Liaising with partners to
arrange and plan outreach sessions.
-
Advocacy for patients.
-
Building partnerships with
other services.
-
Use of IT systems for record
keeping.
-
Engaging in learning and development
exercises relating to the project as it develops.
-
Working with the wider Arch
team.
-
Contributing to report
writing.
-
Working to support the Outreach
Team Coordinator with all aspects of the project
General
-
Responsible for checking the
accuracy of work and maintaining a strong attention to detail at all times.
-
Responsible for personal
development with support from line manager.
-
To work in accordance with
Arch values and core behaviours.
-
To show a commitment to
equality in all areas of work and working relationships.
-
To undertake any other duties
that may within reason be required from time to time for Arch.
Person Specification
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Show a flexible and adaptable approach to work demands.
- Pleasant, passionate and kind.
- Able to work under pressure and in a changing environment.
Knowledge/Skills
Essential
- Knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
- Knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
- An understanding of health and safety policies and procedures that aim to keep staff and clients safe.
- Care, empathy and skilled in dealing with emotionally vulnerable service users.
- Excellent ability to engage with service users in an empowering manner.
- Effective communication; written and oral skills.
- Effective administrative and IT skills.
- Excellent organisational skills.
- Ability to ride a bike.
Desirable
Experience
Essential
- Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group).
Desirable
- Experience of working within a health environment and/or with drug and alcohol dependent adults or those experiencing poor mental health.
Person Specification
Qualities/Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Show a flexible and adaptable approach to work demands.
- Pleasant, passionate and kind.
- Able to work under pressure and in a changing environment.
Knowledge/Skills
Essential
- Knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
- Knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
- An understanding of health and safety policies and procedures that aim to keep staff and clients safe.
- Care, empathy and skilled in dealing with emotionally vulnerable service users.
- Excellent ability to engage with service users in an empowering manner.
- Effective communication; written and oral skills.
- Effective administrative and IT skills.
- Excellent organisational skills.
- Ability to ride a bike.
Desirable
Experience
Essential
- Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group).
Desirable
- Experience of working within a health environment and/or with drug and alcohol dependent adults or those experiencing poor mental health.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
