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Wells City Practice

Care Navigator

The closing date is 13 August 2025

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Job summary

We are looking for a friendly Care navigator to join our friendly practice on a part-time basis.

Hours 26.5 p/w (after breaks)

  • Monday 09.00-14.00
  • Wednesday 08.00-18.45
  • Thursday 08.00-14.30
  • Friday 13.30-18.45

Main duties of the job

You will be the first point of contact for patients and other contacts, you will help patients navigate our new patient triage system, book appointments, deal with general enquiries, and support the day-to-day running of the practice.

About us

Were a friendly and well-established GP practice based in the beautiful cathedral city of Wells, Somerset England's smallest city, rich in history and community spirit. We care for a patient population of around 8,500 and are proud to be part of the West Mendip Primary Care Network.

Our clinical team includes five GP partners, three salaried GPs, three practice nurses, and three HCAs, supported by a visiting paramedic and a welcoming reception and admin team who help keep everything running smoothly. We work closely with other local practices in our PCN to provide joined-up care and to make the most of shared resources and specialist services.

We value teamwork, clear communication, and looking after each other as well as our patients. Whether you're experienced in primary care or bringing transferable skills from another setting, you'll be joining a supportive team with a strong sense of purpose.

Details

Date posted

01 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1063-25-0001

Job locations

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ


Job description

Job responsibilities

Were looking for a Care Navigator to join our friendly reception and admin team. This is a key frontline role where youll be helping patients get the care they need, while supporting the wider practice with a range of admin and coordination tasks.

Your day-to-day work will include greeting patients, booking appointments, answering queries (in person and by phone), and signposting patients to the right service or clinician. Youll also process home visit requests, handle incoming mail, update patient records, and liaise with healthcare professionals both in and outside the practice.

Youll need to be confident using computers and able to stay calm and organised in a busy environment. Good communication skills are essential, along with the ability to use your judgement and initiative especially when helping patients who need urgent attention.

Other duties include helping keep the reception area tidy and welcoming, supporting with opening and closing the building, and assisting with general practice tasks as needed.

Experience in a similar role is an advantage, but full training will be given. Most importantly, were looking for someone reliable, adaptable, and committed to providing a great service to our patients.

Job description

Job responsibilities

Were looking for a Care Navigator to join our friendly reception and admin team. This is a key frontline role where youll be helping patients get the care they need, while supporting the wider practice with a range of admin and coordination tasks.

Your day-to-day work will include greeting patients, booking appointments, answering queries (in person and by phone), and signposting patients to the right service or clinician. Youll also process home visit requests, handle incoming mail, update patient records, and liaise with healthcare professionals both in and outside the practice.

Youll need to be confident using computers and able to stay calm and organised in a busy environment. Good communication skills are essential, along with the ability to use your judgement and initiative especially when helping patients who need urgent attention.

Other duties include helping keep the reception area tidy and welcoming, supporting with opening and closing the building, and assisting with general practice tasks as needed.

Experience in a similar role is an advantage, but full training will be given. Most importantly, were looking for someone reliable, adaptable, and committed to providing a great service to our patients.

Person Specification

Qualifications

Essential

  • - GCSE or equivalent

Experience

Essential

  • - At least 2 years' administrative experience

Desirable

  • - previous experience in a healthcare setting
Person Specification

Qualifications

Essential

  • - GCSE or equivalent

Experience

Essential

  • - At least 2 years' administrative experience

Desirable

  • - previous experience in a healthcare setting

Employer details

Employer name

Wells City Practice

Address

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ


Employer's website

https://www.wellscitypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wells City Practice

Address

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ


Employer's website

https://www.wellscitypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Supervisor

Lynne Weare

somicb.wells-citypractice@nhs.net

+441749601333

Details

Date posted

01 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1063-25-0001

Job locations

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ


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