Medical Receptionist

Job description

Job responsibilities

Ensuring that general enquiries are dealt with efficiently.

Arranging appointments using a computerised appointment system for patients coming to the desk and via the telephone.

Greeting patients on arrival, booking them in and directing them to waiting area.

Taking requests by telephone for appointments and home visits quickly and efficiently.

Directing calls to the appropriate person and taking messages and dealing with them as set out in protocols.

Advising patients of other services available (signpost).

Liaising with GPs and Nurses and other staff within the Health Centre.

Dealing with requests from clinicians as quickly and efficiently as possible, e.g. booking ambulances, telephoning patients, etc.

Dealing with eConsult requests from patients, getting them triaged and liaising with patients as necessary.

Issuing repeat prescriptions and dealing with requests for prescriptions as appropriate.

Giving results of tests to patients following the confidentiality code.

Dealing with incoming electronic mail and forwarding it to correct destination.

Coding information into the Practice clinical system.

Filing and retrieving paperwork.

Updating patient records changes of names, addresses, telephone numbers, etc.

Scanning & photocopying documents and ensure outgoing post is sent promptly.

Handing out letters/ blood forms/ prescriptions/ sick notes, etc.

Advising patients who wish to register at the Practice as to the correct procedure.

Scanning paper documents and filing them in the computerised patients record.

Handling requests for information from outside agencies.

Entering the details of new registrations into the computer system from hand written forms and electronically received forms.

Person Specification

Qualifications

Essential

• Good level of education to GCSE standard or equivalent including English and Maths

Knowledge & Understanding

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality/ probity

Desirable

• Medical Terminology knowledge
• Knowledge of handling data

Skills & Ability

Essential

• Working knowledge of Microsoft Office applications
• Able to communicate effectively and clearly
• Ability to work in methodical manner and to multi-task in a busy environment

Desirable

• An enquiring mind with a willingness to learn new skills and procedures

Personal Attributes

Essential

• Good standard of appearance as befits dealing with members of the public, patients, and Practice staff
• Cheerful disposition
• Patient, tolerant, tactful and discreet
• Honest and reliable
• Be able to demonstrate an understanding of and commitment to working within a Primary Care Team
• Capable of remaining calm, with consistent accuracy and concentration under pressure
• Self-motivated but aware of limits of authority
• Flexibility to cover during holiday periods

Desirable

• Enthusiastic with energy and drive

Experience

Essential

• Computer literate with excellent keyboard skills
• Self-starter, able to work on own initiative, following set procedures and protocols

Desirable

• NHS experience ideally within a GP setting
• Reception experience
• Use of clinical system software EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KES@Northgate

Address

Northgate Health Centre

15 Market Street

Oxford

OX1 3EF

Employer's website

https://www.kingedwardst.nhs.uk/ (Opens in a new tab)