Job summary
An exciting opportunity has
arisen for a Practice Manager to join our thriving rural, two site dispensing
practice in the Polden Hills, with surgeries in the villages of Edington and
Woolavington, near Bridgwater Somerset.
Polden Medical Practice (PMP)
has 10,500 registered patients. The Practice Manager will work with the GP Partners
to create strong practice strategy, ultimately ensuring excellent patient care
alongside a contented and appreciated workforce. We are looking for a candidate
who promotes a kind, compassionate and inclusive work environment.
Candidates will need to demonstrate excellent communication skills, strategic thinking, business management and organisational skills with good finance, human resources and IT knowledge. A background in NHS primary care management is desirable, although not essential as training and support will be available for the right candidate.
The post will be for a minimum of 30 hours per week over 4 days. Salary negotiable according to experience. Membership of NHS pension scheme available.
The Practice Manager will also work
closely with the Operations Manager, Dispensary Manager, IT and Finance Leads.
Main duties of the job
As
a Practice Manager in our rural dispensing GP surgery, you will play a vital
role in overseeing the day-to-day operations and ensuring the smooth
functioning of the practice. Your primary responsibility will be to manage/oversee
all administrative, financial, and operational aspects of the surgery, while
maintaining a high level of patient care and satisfaction. You will work
closely with the healthcare team, staff members, and external stakeholders to
ensure the efficient delivery of healthcare services in the community.
About us
Polden Medical Practice is a
practice that values co-operation and teamwork, alongside flexibility and an
openness to change. These values will be fostered whilst growing and
maintaining relationships within the Bridgwater PCN, the locality, Somerset ICB
and the LMC. We put patients at the heart of our practice and take pride in the
delivery of the best possible care. We are looking for a manager who will work
with us to grow this vision.
Job description
Job responsibilities
- Practice Operations Management:
- Oversee the daily operations of the dispensing GP surgery, ensuring adherence to policies, procedures, and relevant regulations.
- Develop and implement efficient administrative systems to optimise workflow, patient scheduling, and record-keeping.
- Maintain accurate and up-to-date patient records and ensure data protection and confidentiality.
- Maintain Health and Safety and Human Resources management and policies.
- Financial Management:
- Work closely with the finance administrator to manage the practice budget, including income and expenditure forecasting, monitoring and reporting.
- Staff Management and Development:
- Work closely with the Operations Manager, managing recruitment, supervise, and motivate administrative and support staff members, fostering a positive work environment.
- Quality Assurance and Compliance:
- Manage and maintain compliance with relevant healthcare regulations, standards and best practices, including all CQC requirements.
- Implement and review policies and procedures to enhance patient safety and risk management.
- Lead quality improvement initiatives and promote a culture of continuous improvement within the practice.
- Patient Engagement and Service Enhancement:
- Collaborate with clinical staff to enhance patient experience and satisfaction through effective communication, feedback mechanisms, and service improvements.
- Develop and implement strategies to promote health education, preventive care, and patient engagement within the local community.
- Dispensary Management:
- Work closely with the Dispensary Manager to oversee the efficient and compliant management of the dispensary. Monitor dispensary income and expenses, track financial performance, and identify opportunities to enhance profitability.
- Business Development and Growth:
- Identify opportunities to expand the practices income streams and enhance profitability, such as promoting additional services or exploring collaborations with external stakeholders.
- Conduct market analysis and stay updated on trends to identify new revenue-generating opportunities.
- Collaborate with the practice partners and stakeholders to assess and implement potential business development initiatives.
- Monitor and analyse financial performance, identify areas for improvement, and make recommendations for cost reduction and revenue enhancement.
- Project Management for Building Developments:
- Collaborate with relevant stakeholders, such as architects, contractors, and local authorities, to plan and manage future building developments for the practice.
- Conduct feasibility studies and cost-benefit analyses to assess the viability and impact of any proposed building projects.
- Develop project plans, including timelines, budgets, and resource allocation, to ensure successful implementation of building development initiatives.
- Coordinate and oversee all aspects of the building projects, including design, construction, and facility management, while ensuring compliance with building regulations and health and safety standards.
- Manage contractor selection, contract negotiation, and ongoing performance monitoring to ensure quality workmanship and timely project delivery.
- Liaise with relevant regulatory bodies, local authorities, and stakeholders to obtain necessary permits, approvals, and clearances for building developments.
- Monitor project progress, identify and mitigate risks, and resolve any issues or challenges that may arise during the construction phase.
- Ensure that building developments align with the practice's strategic goals, operational needs, and patient care requirements.
- Governance:
- Ensure compliance with legal, regulatory, and ethical requirements in all aspects of the practice's operations, including governance frameworks such as the NHS Governance Framework and Good Practice Guidelines.
- Stay informed about changes in healthcare policies, guidelines, and best practices, and implement necessary updates to maintain compliance.
- Develop and maintain effective governance structures and processes within the practice, including clear lines of accountability, risk management strategies, and robust systems for monitoring and reporting.
- Collaborate with the practice partners and relevant stakeholders to establish and review governance policies, procedures, and codes of conduct.
- Conduct regular internal audits to assess compliance with governance standards, identify areas for improvement, and implement corrective actions as needed.
- Prepare and submit reports on governance-related matters to regulatory bodies, as required.
- Facilitate a culture of openness, transparency, and continuous learning within the practice, promoting good governance practices among staff members.
- Provide guidance and training to staff members on governance principles, policies, and procedures.
- Stay updated on emerging governance trends and best practices, and proactively recommend improvements to enhance the practice's governance framework.
- PCN Primary Care Network Engagement:
- Actively engage and collaborate with the local Primary Care Network to foster effective partnership working and integrated care.
- Represent the practice in regular PCN meetings, working groups, and collaborative initiatives, contributing to the development and implementation of shared objectives and strategies.
- Build strong relationships with other PCN member practices, stakeholders, and community organisations to facilitate effective communication and collaboration.
- Participate in joint PCN projects, such as shared staff training, service redesign, and quality improvement initiatives, to enhance patient care and outcomes.
- Coordinate the practice's participation in PCN-funded services and programs, ensuring efficient implementation, monitoring, and reporting.
- Stay informed about PCN funding opportunities, incentives, and contractual obligations, and work collaboratively with the practice partners to maximise income streams and resources.
- Collaborate with PCN colleagues to identify and address common challenges, share best practices, and drive innovation in service delivery.
- Advocate for the needs and interests of the practice within the PCN, ensuring that the unique aspects and contributions of the rural dispensing GP surgery are represented and considered.
- Facilitate communication and information-sharing between the practice and the PCN, keeping the practice partners and staff members updated on PCN initiatives, requirements, and opportunities.
- Patient Participation Group (PPG) Engagement:
- Collaborate with the PPG to promote patient engagement, involvement, and feedback within the practice working closely with PPG members to facilitate effective communication.
- Provide support and guidance to the PPG members, facilitating their understanding of practice operations, policies, and patient rights.
- Recognise and acknowledge the contributions of the PPG members and provide opportunities for their continued personal and professional development.
- Qualifications and Skills:
- Previous experience in healthcare administration or practice management, preferably but not essential within a GP surgery setting.
- Strong understanding of the UK healthcare system, NHS policies, and dispensing practice regulations desirable.
- Excellent organisational, leadership, and communication skills.
- Proficiency in IT systems and software used in general practice (e.g., EMIS and AskMyGP.)
- Knowledge of financial management principles, budgeting, and financial reporting.
- Ability to handle sensitive information with confidentiality and adhere to data protection regulations.
- Familiarity with quality assurance standards, compliance requirements, and CQC inspections.
- Flexibility, adaptability, and ability to work effectively under pressure.
Job description
Job responsibilities
- Practice Operations Management:
- Oversee the daily operations of the dispensing GP surgery, ensuring adherence to policies, procedures, and relevant regulations.
- Develop and implement efficient administrative systems to optimise workflow, patient scheduling, and record-keeping.
- Maintain accurate and up-to-date patient records and ensure data protection and confidentiality.
- Maintain Health and Safety and Human Resources management and policies.
- Financial Management:
- Work closely with the finance administrator to manage the practice budget, including income and expenditure forecasting, monitoring and reporting.
- Staff Management and Development:
- Work closely with the Operations Manager, managing recruitment, supervise, and motivate administrative and support staff members, fostering a positive work environment.
- Quality Assurance and Compliance:
- Manage and maintain compliance with relevant healthcare regulations, standards and best practices, including all CQC requirements.
- Implement and review policies and procedures to enhance patient safety and risk management.
- Lead quality improvement initiatives and promote a culture of continuous improvement within the practice.
- Patient Engagement and Service Enhancement:
- Collaborate with clinical staff to enhance patient experience and satisfaction through effective communication, feedback mechanisms, and service improvements.
- Develop and implement strategies to promote health education, preventive care, and patient engagement within the local community.
- Dispensary Management:
- Work closely with the Dispensary Manager to oversee the efficient and compliant management of the dispensary. Monitor dispensary income and expenses, track financial performance, and identify opportunities to enhance profitability.
- Business Development and Growth:
- Identify opportunities to expand the practices income streams and enhance profitability, such as promoting additional services or exploring collaborations with external stakeholders.
- Conduct market analysis and stay updated on trends to identify new revenue-generating opportunities.
- Collaborate with the practice partners and stakeholders to assess and implement potential business development initiatives.
- Monitor and analyse financial performance, identify areas for improvement, and make recommendations for cost reduction and revenue enhancement.
- Project Management for Building Developments:
- Collaborate with relevant stakeholders, such as architects, contractors, and local authorities, to plan and manage future building developments for the practice.
- Conduct feasibility studies and cost-benefit analyses to assess the viability and impact of any proposed building projects.
- Develop project plans, including timelines, budgets, and resource allocation, to ensure successful implementation of building development initiatives.
- Coordinate and oversee all aspects of the building projects, including design, construction, and facility management, while ensuring compliance with building regulations and health and safety standards.
- Manage contractor selection, contract negotiation, and ongoing performance monitoring to ensure quality workmanship and timely project delivery.
- Liaise with relevant regulatory bodies, local authorities, and stakeholders to obtain necessary permits, approvals, and clearances for building developments.
- Monitor project progress, identify and mitigate risks, and resolve any issues or challenges that may arise during the construction phase.
- Ensure that building developments align with the practice's strategic goals, operational needs, and patient care requirements.
- Governance:
- Ensure compliance with legal, regulatory, and ethical requirements in all aspects of the practice's operations, including governance frameworks such as the NHS Governance Framework and Good Practice Guidelines.
- Stay informed about changes in healthcare policies, guidelines, and best practices, and implement necessary updates to maintain compliance.
- Develop and maintain effective governance structures and processes within the practice, including clear lines of accountability, risk management strategies, and robust systems for monitoring and reporting.
- Collaborate with the practice partners and relevant stakeholders to establish and review governance policies, procedures, and codes of conduct.
- Conduct regular internal audits to assess compliance with governance standards, identify areas for improvement, and implement corrective actions as needed.
- Prepare and submit reports on governance-related matters to regulatory bodies, as required.
- Facilitate a culture of openness, transparency, and continuous learning within the practice, promoting good governance practices among staff members.
- Provide guidance and training to staff members on governance principles, policies, and procedures.
- Stay updated on emerging governance trends and best practices, and proactively recommend improvements to enhance the practice's governance framework.
- PCN Primary Care Network Engagement:
- Actively engage and collaborate with the local Primary Care Network to foster effective partnership working and integrated care.
- Represent the practice in regular PCN meetings, working groups, and collaborative initiatives, contributing to the development and implementation of shared objectives and strategies.
- Build strong relationships with other PCN member practices, stakeholders, and community organisations to facilitate effective communication and collaboration.
- Participate in joint PCN projects, such as shared staff training, service redesign, and quality improvement initiatives, to enhance patient care and outcomes.
- Coordinate the practice's participation in PCN-funded services and programs, ensuring efficient implementation, monitoring, and reporting.
- Stay informed about PCN funding opportunities, incentives, and contractual obligations, and work collaboratively with the practice partners to maximise income streams and resources.
- Collaborate with PCN colleagues to identify and address common challenges, share best practices, and drive innovation in service delivery.
- Advocate for the needs and interests of the practice within the PCN, ensuring that the unique aspects and contributions of the rural dispensing GP surgery are represented and considered.
- Facilitate communication and information-sharing between the practice and the PCN, keeping the practice partners and staff members updated on PCN initiatives, requirements, and opportunities.
- Patient Participation Group (PPG) Engagement:
- Collaborate with the PPG to promote patient engagement, involvement, and feedback within the practice working closely with PPG members to facilitate effective communication.
- Provide support and guidance to the PPG members, facilitating their understanding of practice operations, policies, and patient rights.
- Recognise and acknowledge the contributions of the PPG members and provide opportunities for their continued personal and professional development.
- Qualifications and Skills:
- Previous experience in healthcare administration or practice management, preferably but not essential within a GP surgery setting.
- Strong understanding of the UK healthcare system, NHS policies, and dispensing practice regulations desirable.
- Excellent organisational, leadership, and communication skills.
- Proficiency in IT systems and software used in general practice (e.g., EMIS and AskMyGP.)
- Knowledge of financial management principles, budgeting, and financial reporting.
- Ability to handle sensitive information with confidentiality and adhere to data protection regulations.
- Familiarity with quality assurance standards, compliance requirements, and CQC inspections.
- Flexibility, adaptability, and ability to work effectively under pressure.
Person Specification
Experience
Desirable
- Previous experience in healthcare or practice management, preferably but not essential within a GP surgery setting.
Person Specification
Experience
Desirable
- Previous experience in healthcare or practice management, preferably but not essential within a GP surgery setting.
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
