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IG Medical

Receptionist/Administrator

The closing date is 07 August 2025

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Job summary

Due to recruitment in the practice, IG Medical are looking to recruit a receptionist based at Ilkley, however travel between here and Grassington will be required for training, team meetings etc.

Main duties of the job

As part of our friendly Reception team you will be responsible for providing an efficient reception service to our patients. We are looking for individuals who are committed to a patient centered, open and fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.

About us

IG Medical is situated in West Yorkshire, we have 2 sites Ilkley Moor Medical Practice set in the picturesque town of Ilkley and Grassington Medical Centre in the heart of the Yorkshire Dales. We are a training practice and are a caring, forward thinking, committed team, whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environment for all.

Our clinical team includes 5 GP Partners, salaried GP's, Advanced Clinical Practitioners and our nursing team consists of Practice Nurses and Health Care Assistants. All supported by our hardworking Managers, reception and administrative teams.

Employees of IG Medical are enrolled in Sovereign Healthcare Asset Level 2, which includes store discounts, and NHS Pension.

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1053-25-0005

Job locations

Springs Medical Centre

Springs Lane

Ilkley

West Yorkshire

LS29 8TH


Grassington Medical Centre

9 Station Road

Grassington

Skipton

North Yorkshire

BD23 5LS


7a

East Parade

Ilkley

West Yorkshire

LS29 8EZ


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Receiving and directing of patients on arrival

When necessary open and close and secure premises

Handle general enquiries and make new and follow-up appointments

Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them

Answer telephone and deal with or redirect enquiries to appropriate staff

File and retrieve medical records

Registration of new patients and temporary residents

Take requests for prescriptions, change of address etc

Pass on information re unsolved or urgent problems

Photocopying

Use computer as per practice policy

Liaise and provide clerical assistance when necessary for attached staff

Read emails, notifications and tasks daily

Assist with any other duties of a Clerical or Administrative nature that may be required of you

Previous experience of working in an office/healthcare environment would be desirable however full training will be given.

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Receiving and directing of patients on arrival

When necessary open and close and secure premises

Handle general enquiries and make new and follow-up appointments

Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them

Answer telephone and deal with or redirect enquiries to appropriate staff

File and retrieve medical records

Registration of new patients and temporary residents

Take requests for prescriptions, change of address etc

Pass on information re unsolved or urgent problems

Photocopying

Use computer as per practice policy

Liaise and provide clerical assistance when necessary for attached staff

Read emails, notifications and tasks daily

Assist with any other duties of a Clerical or Administrative nature that may be required of you

Previous experience of working in an office/healthcare environment would be desirable however full training will be given.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working with the general public
  • Experience of customer service and delivery

Desirable

  • Experience of working in a health care setting
  • NHS / Primary Care General Practice experience

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Desirable

  • Full UK driving licence
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working with the general public
  • Experience of customer service and delivery

Desirable

  • Experience of working in a health care setting
  • NHS / Primary Care General Practice experience

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Desirable

  • Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

IG Medical

Address

Springs Medical Centre

Springs Lane

Ilkley

West Yorkshire

LS29 8TH


Employer's website

https://www.igmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

IG Medical

Address

Springs Medical Centre

Springs Lane

Ilkley

West Yorkshire

LS29 8TH


Employer's website

https://www.igmedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Laura Meehan

laura.meehan@bradford.nhs.uk

01943604999

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1053-25-0005

Job locations

Springs Medical Centre

Springs Lane

Ilkley

West Yorkshire

LS29 8TH


Grassington Medical Centre

9 Station Road

Grassington

Skipton

North Yorkshire

BD23 5LS


7a

East Parade

Ilkley

West Yorkshire

LS29 8EZ


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