Medical Receptionist

Job description

Job responsibilities

Specific Duties

To ensure an effective and efficient reception is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

To undertake Liaison role as per the rota

Receive and make telephone calls as required. Divert calls, take messages ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits on to the computer ensuring careful recording of all relevant details.

Action urgent prescription requests.

Manage surgery workflow using various systems.

Advise patients of relevant charges for private, non-general medical services. Accept payment and issue receipts for same where required.

Enter patient information on to computer as required. Using the Computer

Accessing the computer for the purposes of extracting registration details, path results, medication information and referral data.

Finding details of immunisations and health promotion and medical reports if required.

Inputting data as requested if required.

Using EMIS/Docman to book a patient appointment and learning the various tasks involved with computerised appointment. Administration

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

When required making sure medical records are updated

Knowing the purpose of various forms and where they are kept, e.g. temporary resident, new patient forms, change of address forms

General housekeeping

Training new members of the team where specified Reception

Receiving patients

Consulting with members of the practice team

Handing completed repeat prescriptions to patients, checking names and addresses

Managing payments for our dispensing patients

Be able to cover all reception positions as necessary

Make adequate notes to pass on accurate messages

Coping with requests which are made for appointments, visits, collection of prescriptions, letters or messages left or to be left

Process appointment requests for current and future appointments either by telephone or face to face

Deal with visit requests

Dealing with Incoming calls

Person Specification

Qualifications

Essential

• GCSE grade A to C in English & Maths, or equivalent

Experience

Essential

• Previous reception / admin experience.
• Good interpersonal skills.
• Good communicator.
• Team player, but able to use initiative.
• Flexibility.
• IT experience

Desirable

• Experience of working in health care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Knoll Surgery

Address

Princeway Health Centre

Princeway

Frodsham

Cheshire

WA6 6RX

Employer's website

https://www.theknollsurgery.co.uk/ (Opens in a new tab)