Practice Business Manager

Job description

Job responsibilities

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Managing the procurement of practice equipment, supplies and services

Managing contracts for bought in services i.e. cleaning, gardening, etc

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Ensuring the practice has appropriate insurance cover

Developing, implementing and embedding an appropriate business continuity plan

Direct line management of the following staff; Reception & administrative Staff

Managing the recruitment and retention of staff;

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles & responsibilities effectively. Developing, implementing and embedding an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

Managing the financial elements of the practice, including budgets, cash and bank balances, etc. and seeking to maximise income and reduce expenditure

Managing and processing partners drawings, PAYE and pensions for practice staff

Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented

Briefing partners on all financial matters, including forecasting

Coordinating the reviewing and updating of all practice policies and procedures

Leading change and continuous improvement initiatives; coordinating all projects within the practice

Coordinating and leading the strategic direction of the business through quarterly strategy meetings with partners

Developing, implementing and embedding an effective communication strategy (internal and external)

Ensuring the practice maintains compliance with its NHS contractual obligations and CQC registration

Ensuring the team reach QOF and enhanced service targets

Actively encouraging and promoting the use of patient online services

Liaising at external meetings as required

Marketing the practice appropriately

Supporting the management of the Patient Participation Group

Management of all complaints

Ensuring that the practice conforms to public and NHS policy in existence at any time. Any other duties of a practice-manager nature that may be introduced from time to time by the NHS or standard commercial business practice.

Actively engage and maintain relationships within the PCN.

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Working as part of a Management Team

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Taking the initiative and making it work
• Team working
• Self-driven and motivated
• Flexibility

Knowledge

Essential

• A detailed understanding of HR management principles and techniques
• A detailed understanding of General Business Management
• A working knowledge of employment legislation
• An understanding of the GMS/PMS contract and wider NHSE/CCG
• An understanding of and the management of Enhanced Services
• An understanding of Health and Safety legislation

Qualifications

Essential

• Professional Management qualification
• European Computer Driving License (ECDL) or equivalent competence

Desirable

• Management or Business Degree or equivalent
• Membership of professional body

Experience

Essential

• Practical experience of general business management
• Practical experience of managing and motivating people
• Practical experience of budget setting, procurement, financial management and accounting practices
• Practical experience of managing Health and Safety at work

Desirable

• Experience of managing change
• Experience of facilities management
• Experience of working with large teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Helsby Street Medical Centre

Address

2 Helsby Street

Warrington

WA1 3AW

Employer's website

https://www.helsbystreetmc.nhs.uk/ (Opens in a new tab)