Job summary
Join Our Team at The New Surgery!
Are you someone who's enthusiastic and eager to contribute? The New Surgery is seeking individuals to join our dedicated team. We're known for consistently delivering quality healthcare services to our patients and the community.
While past medical experience is beneficial, we place a higher value on attitude and eagerness to learn. We offer training and support to help you grow in your role, recognizing that the right mindset often outweighs prior experience.
Come be a part of our team alongside our General Practitioners, Nurses, and administrative staff. We're excited to welcome new members who share our commitment to providing excellent care
Main duties of the job
Job Summary:
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Work both independently and within the practice team to promote patient-orientated delivery of health care services.
- Support medical/nursing staff and visiting practitioners in the performance of their roles.
- Organize daily workload to affect the smooth running of appointment system and practice diary.
- Maintain well-ordered manual and electronic client medical records.
- Communicate with all disciplines to ensure effective patient care outcomes.
- Participate in and contributes to practice teamwork towards achieving a cohesive approach in line with team objectives and targets.
Reception
- Handing completed repeat prescriptions to a patient and checking names and addresses.
- Be able to cover all reception positions as necessary.
- Handle in-person/telephone patient requests for results and book appointments with the nurse to discuss results or informs them of abnormalities ONLY in accordance with policy.
Appointments:
- Schedule client appointments according to medical or nursing needs.
- Deal with visits requests.
- Arrange hospital transport
- Orientates visitors to the practice.
- Liaise with hospitals and outside agencies.
About us
Join Our Close-Knit Practice in Shepherd's Bush!
As a small practice in Shepherd's Bush, our team collaborates closely, working alongside affiliated services to ensure high quality care and enhance the lives of our patients.
At our practice, we prioritize the growth and development of our staff through a robust support system. This commitment has earned our doctors, nurses, administrative, and management staff a stellar reputation as leaders in providing exceptional service within our community.
We've achieved success with our Covid-19 vaccination campaigns, a testament to our dedication. We're now seeking an individual who shares our values, someone compassionate about patients and deeply invested in the welfare of our community, to join our team.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Work both independently and within the practice team to promote patient-orientated delivery of health care services.
Support medical/nursing staff and visiting practitioners in the performance of their roles.
Organize daily workload to affect smooth running of appointment system and practice diary.
Maintain well-ordered manual and electronic client medical records.
Communicate with all disciplines to ensure effective client care outcomes.
Participate in and contributes to practice teamwork towards achieving a cohesive approach in line with team objectives and targets.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols.
Pulling/filing notes for surgeries and update as necessary.
Filing post in medical records.
Fax and photocopy as requested.
Receive deliveries into the practice and processes relevant accompanying paperwork.
Participate in audit.
Undertake daily change of computer backup cassettes.
Report all accidents/untoward incidents promptly to the practice manager.
Liaise with the manager to identify problems relating to client dissatisfaction.
Participate in performance review program.
Undertake continuing education to keep abreast of current health trends/initiatives.
Have working knowledge of telephone/bleep system, during and after hours.
Reception
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Keep waiting clients informed of delays in the appointment system.
- Handle in-person/telephone requests for results and book appointment with nurse to discuss results or informs them of abnormalities ONLY in accordance with policy.
Appointments
- Schedule client appointments according to medical or nursing need.
- Process appointment requests for today future appointments from patients by telephone and in person.
- Book remote patient
- Deal with visits requests.
- Arrange hospital transport as appropriate.
- Orientates visitors to the practice.
- Liaise with hospitals and outside agencies.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
- Be able to carry our referral task in accordancewith practiceguideline
- Shared care task
- Patient recall and chase up task
Other Tasks
- Clear rooms after surgeries.
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate using telephone, email or instant message.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Take on task that are seasonal or need based.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Work both independently and within the practice team to promote patient-orientated delivery of health care services.
Support medical/nursing staff and visiting practitioners in the performance of their roles.
Organize daily workload to affect smooth running of appointment system and practice diary.
Maintain well-ordered manual and electronic client medical records.
Communicate with all disciplines to ensure effective client care outcomes.
Participate in and contributes to practice teamwork towards achieving a cohesive approach in line with team objectives and targets.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols.
Pulling/filing notes for surgeries and update as necessary.
Filing post in medical records.
Fax and photocopy as requested.
Receive deliveries into the practice and processes relevant accompanying paperwork.
Participate in audit.
Undertake daily change of computer backup cassettes.
Report all accidents/untoward incidents promptly to the practice manager.
Liaise with the manager to identify problems relating to client dissatisfaction.
Participate in performance review program.
Undertake continuing education to keep abreast of current health trends/initiatives.
Have working knowledge of telephone/bleep system, during and after hours.
Reception
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Keep waiting clients informed of delays in the appointment system.
- Handle in-person/telephone requests for results and book appointment with nurse to discuss results or informs them of abnormalities ONLY in accordance with policy.
Appointments
- Schedule client appointments according to medical or nursing need.
- Process appointment requests for today future appointments from patients by telephone and in person.
- Book remote patient
- Deal with visits requests.
- Arrange hospital transport as appropriate.
- Orientates visitors to the practice.
- Liaise with hospitals and outside agencies.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
- Be able to carry our referral task in accordancewith practiceguideline
- Shared care task
- Patient recall and chase up task
Other Tasks
- Clear rooms after surgeries.
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate using telephone, email or instant message.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Take on task that are seasonal or need based.
Person Specification
Qualifications
Essential
- -GSCE or NEQAS grades or equivalent.
- - Past work experience dealing with customers or clients.
Desirable
- - Office or administrative work experience is desirable.
- - working in a healthcare setting
Person Specification
Qualifications
Essential
- -GSCE or NEQAS grades or equivalent.
- - Past work experience dealing with customers or clients.
Desirable
- - Office or administrative work experience is desirable.
- - working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
