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Crossfell Health Centre

Reception/Admin

The closing date is 13 October 2025

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Job summary

Job summary

We are looking for a new team member to join our reception team and help us deliver high quality customer service to our patients, both face to face and via the telephone.

Main duties of the job

Main duties of the job

The vacancy is for 28 hours weekly to be worked across 5 days between the hours of 8:30am and 6pm. There will be a regular working pattern but some flexibility to cover holiday and sickness would be expected. If you are passionate about patient care and would like to work on the frontline of the NHS apply today. We offer an NHS pension and generous holiday allowance. Rate of pay is negotiable depending on experience.

About us

Overview of your organisation

Crossfell Health Centre is a busy family surgery in Middlesbrough serving approx. 9000 patients. Our team currently comprises of 3 GP Partners, 5 Salaried GP, an experienced nursing team and over 25 skilled administrative staff providing support to both our patients and clinical team.

Details

Date posted

29 September 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1042-25-0006

Job locations

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL


Crossfell Health Centre

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL


Job description

Job responsibilities

You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and general administrative tasks.

Job description

Job responsibilities

You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and general administrative tasks.

Person Specification

Experience

Essential

  • Essential criteria
  • We are highly dedicated to quality improvement and patient satisfaction therefore the ideal candidate will have: Experience of working in GP Practice (essential) Excellent communication skills Be able to multi-task and work efficiently in a fast moving environment Have a friendly and understanding approach when dealing with staff and patients Have strong IT skills (SystmOne) and call handling experience Bring a positive can-do attitude to the table
  • ExperienceEssential criteria
  • At least 1 year of working in General Practice

Desirable

  • Prescription Clerk experience
Person Specification

Experience

Essential

  • Essential criteria
  • We are highly dedicated to quality improvement and patient satisfaction therefore the ideal candidate will have: Experience of working in GP Practice (essential) Excellent communication skills Be able to multi-task and work efficiently in a fast moving environment Have a friendly and understanding approach when dealing with staff and patients Have strong IT skills (SystmOne) and call handling experience Bring a positive can-do attitude to the table
  • ExperienceEssential criteria
  • At least 1 year of working in General Practice

Desirable

  • Prescription Clerk experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crossfell Health Centre

Address

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL


Employer's website

https://www.crossfellhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Crossfell Health Centre

Address

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL


Employer's website

https://www.crossfellhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jason King

crossfell.healthcentre@nhs.net

Details

Date posted

29 September 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1042-25-0006

Job locations

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL


Crossfell Health Centre

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL


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