Job summary
Multi-skilled Receptionist Required for GP Practice in
Middlesbrough
Crossfell
Health Centre is looking for a mature, enthusiastic, multi-skilled
Receptionist, with a flexible, calm, compassionate approach to join our team.
Essential
qualities in our ideal candidate would be good team work, flexibility and ability
to work in a variety of roles and under pressure . The nature of the work
demands excellent people skills, confidence in using IT, Sytemone and a willingness to be
flexible. You would be working in a supportive environment but an ability to
remain calm under pressure will also be necessary.
Experience
in general practice (or similar health setting) is ideal but not essential as
training will be given to the right candidate.
Main duties of the job
Main duties of the job are to support the daily clinical work
through:
- Call handling, managing appointments, care navigation for patients,
and general administration
- Facilitating timely processing of documents, including scanning
- Ensuring prescriptions are processed acurately
- Answering patient queries
- Ensuring clinic rooms are kept stocked
- Being efficient in the management of the appointment system
To achieve this we would like you to have:
- excellent customer service and communication skills
- a professional telephone manner
- Ability to work calmly under pressure
- Be a team player yet show initiative
- Flexibility to cover for sickness and holidays at short notice
if required
About us
The Crossfell clinical team consists of 3 Partner GPs, 4 Salaried GPs, 3 practice nurses, and 2 HCAs for
our list of 9300 patients. We are supported by a long established team of receptionists, secretaries and management staff to deliver compassionate and person-centred care.
The practice is friendly and accessible with
democratic processes and sound governance.
We have a high regard for confidentiality and respect professional boundaries whilst also caring for each other, recognising the importance of each individual to the whole team.
We enjoy a strong team spirit and are always open to new ideas. We work along side other practices in Middlesbrough to ensure that our care is up to date, wholistic and focussed. We enjoy an excellent reputation and have good CQC ratings.
We recognise and individual's skills and seek to develop them through training and annual job reviews so each person can be fulfilled in their role.
Job description
Job responsibilities
This Job Description is not exhaustive:
- Two full time posisitons
- Greet
patients and visitors to the practice face to face and/or on the telephone being
courteous, polite and helpful.
- Book
in/cancel/amend patient requests for appointments in person or via the
telephone accurately using the practice appointments system and established
procedures.
- Respond and/or redirect all patient requests either written or verbal accurately and accordingly using established procedures
- Ensure messages are recorded accurately and passed to the appropriate team member using established procedures.
- Book patients into the most appropriate clinic according to needs and established procedures.
- Producing and distributing completed prescriptions using established procedures.
- Send District Nursing/phlebotomy requests accurately via the internet
- Not to give out any clinical advice to a patient without first checking with the GP or Nurse
- Process mail using established procedures.
- Ensure scanning is accurately scanned onto patient notes using established procedures.
- Maintain supplies of GP/Nurses medical equipment in their rooms.
- Ensure Pathlab results are processed correctly to the GPs or attached to patient notes using established procedures.
- Perform other duties as assigned.
- Secure/open the building at the close/start of each working day.
- Respect and maintain privacy, dignity, confidentiality at all times.
Job description
Job responsibilities
This Job Description is not exhaustive:
- Two full time posisitons
- Greet
patients and visitors to the practice face to face and/or on the telephone being
courteous, polite and helpful.
- Book
in/cancel/amend patient requests for appointments in person or via the
telephone accurately using the practice appointments system and established
procedures.
- Respond and/or redirect all patient requests either written or verbal accurately and accordingly using established procedures
- Ensure messages are recorded accurately and passed to the appropriate team member using established procedures.
- Book patients into the most appropriate clinic according to needs and established procedures.
- Producing and distributing completed prescriptions using established procedures.
- Send District Nursing/phlebotomy requests accurately via the internet
- Not to give out any clinical advice to a patient without first checking with the GP or Nurse
- Process mail using established procedures.
- Ensure scanning is accurately scanned onto patient notes using established procedures.
- Maintain supplies of GP/Nurses medical equipment in their rooms.
- Ensure Pathlab results are processed correctly to the GPs or attached to patient notes using established procedures.
- Perform other duties as assigned.
- Secure/open the building at the close/start of each working day.
- Respect and maintain privacy, dignity, confidentiality at all times.
Person Specification
Qualifications
Essential
- Qualifications:
- Good general education
- Basic computer knowledge
Desirable
- Certificate in AMSPAR desirable
Experience
Essential
- The ability to remain calm under pressure
- Ability to prioritise tasks
- Ability for recognise and respect the boundaries of confidentiality
- Ability to work within a team yet retain initiative
- Experience of telephone work
- Experience of using IT systems
Desirable
- Experience of working in a GP Practice or similar health care setting
- Understanding of SystemOne
Person Specification
Qualifications
Essential
- Qualifications:
- Good general education
- Basic computer knowledge
Desirable
- Certificate in AMSPAR desirable
Experience
Essential
- The ability to remain calm under pressure
- Ability to prioritise tasks
- Ability for recognise and respect the boundaries of confidentiality
- Ability to work within a team yet retain initiative
- Experience of telephone work
- Experience of using IT systems
Desirable
- Experience of working in a GP Practice or similar health care setting
- Understanding of SystemOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.