Job summary
Community Champion Administrator is required for
our busy inner-city practice in a purpose-built health centre.
Experience preferred but full training will be provided.
This is a varied and interesting role supporting the
clinical team to deliver high quality care for our patients. Applicants should
be enthusiastic, caring and conscientious and be able to work well as part of a
team.
You should be able to demonstrate excellent communication
skills and experience of working in a GP Surgery or customer service would be a
bonus.
Applicants must understand the principles of confidentiality
and be keen to represent the surgery in a sensitive, friendly, efficient and
competent manner.
The position is part time working 17.5 hours per week with
hours to be discussed at interview. Full time could be considered for the right
applicant.
Flexibility of hours is essential to meet the needs of the
business.
Suitable candidates will be expected to be available for
both mornings and afternoons and for sickness and holiday cover.
Main duties of the job
- Liaising with the Community Champion team in North
Manchester / Attend meetings via teams and in
person
- Implement community projects within the practice
- Identify patients with a community need
- Arrange meetings / events
- Call handling
- Registrations
- Emails / admin / tasks
- Sample handling
- Scanning / Filing / Coding
About us
We are a modern, friendly family orientated practice and
have around 11000 patients, with 6 GPs offering a mix of routine and urgent
on-the-day appointments.
Our nursing team consists of a Lead Nurse, an Advanced
Practitioner and 2 HCAs.
We are a training practice and currently have 4 GP trainees
at the practice as well as medical students.
Excellent supportive admin/reception team
We have two GP Partners, a Practice Manager, an Operational
Manager and a Reception Team Leader all overseeing day-to-day operations.
We are part of the Clayton, Beswick and Openshaw Primary Care
Network (PCN) and work collaboratively to deliver key services.
There is on-site parking, and you will automatically join
the NHS Pension Scheme.
CQC rating Good
Job description
Job responsibilities
The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.
Duties and Responsibilities
The post holder must be able to undertake all aspects of front-office reception and back-office administration functions. Duties may vary according to workload and staffing levels and will be carried out under the direction of the management team.
Community Champion Duties
Liaise with the wider community champion team in North Manchester focusing projects designed to meet the needs of patients and the community
Implementing the community projects within the practice e.g. period poverty scheme
Attend meetings and community liaison neighbourhood walks
Identify patients with a community need e.g. housing, food bank
Hold events and projects throughout the year for our care home residents e.g. Easter egg drive, Christmas Hamper
Organise Carers meetings once a quarter within the practice
Reception & Patient-Facing Duties
- Provide cover at reception during practice hours, including handovers at shift changes and covering staff leave or sickness.
- Receive, assist and care navigate patients appropriately, either in person or by telephone.
- Telephone calls are answered promptly in line with the practice protocol
- Make external calls on behalf of the practice to patients or external agencies
- Manage the appointments system, including triage and booking, amending, and cancelling appointments.
- Organise requests for home visits and appropriate paperwork
- Handle difficult / distressed patients with tact and diplomacy
- Advise patients with regards to the practices complaints procedure
- Ensure the patients details are up to date e.g. correct telephone number
- Handle patient enquiries and signpost appropriately to clinicians or external services.
- Chaperone clinicians when requested in line with the practice chaperone policy
- Maintain a tidy and welcoming reception area, including displays and noticeboards.
- Register new patients and process patient deductions.
- Provide clear communication and guidance to patients in line with current practice policies.
Administrative Duties
- Ensure administrative tasks are completed in a timely manner.
- Manage incoming and outgoing mail, both paper and electronic.
- Process and action clinical documents via Docman, including coding and patient recalls.
- Process repeat prescriptions in line with practice protocols.
- Maintain accurate and up-to-date patient records, including data entry, locating records and re-filing
- Order and monitor office and clinical supplies, including stationery.
- Provide support to the clinical and administrative teams (filing, scanning, photocopying, data input).
- Liaise with EMIS / ICB IT Helpdesk when required.
- Requests from colleagues are responded to willingly
- Understand the need for continued training and self-development. Participating in any training programme implemented by the practice.
- Be aware of security measures within the practice to always ensure patient and staff security.
Job description
Job responsibilities
The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.
Duties and Responsibilities
The post holder must be able to undertake all aspects of front-office reception and back-office administration functions. Duties may vary according to workload and staffing levels and will be carried out under the direction of the management team.
Community Champion Duties
Liaise with the wider community champion team in North Manchester focusing projects designed to meet the needs of patients and the community
Implementing the community projects within the practice e.g. period poverty scheme
Attend meetings and community liaison neighbourhood walks
Identify patients with a community need e.g. housing, food bank
Hold events and projects throughout the year for our care home residents e.g. Easter egg drive, Christmas Hamper
Organise Carers meetings once a quarter within the practice
Reception & Patient-Facing Duties
- Provide cover at reception during practice hours, including handovers at shift changes and covering staff leave or sickness.
- Receive, assist and care navigate patients appropriately, either in person or by telephone.
- Telephone calls are answered promptly in line with the practice protocol
- Make external calls on behalf of the practice to patients or external agencies
- Manage the appointments system, including triage and booking, amending, and cancelling appointments.
- Organise requests for home visits and appropriate paperwork
- Handle difficult / distressed patients with tact and diplomacy
- Advise patients with regards to the practices complaints procedure
- Ensure the patients details are up to date e.g. correct telephone number
- Handle patient enquiries and signpost appropriately to clinicians or external services.
- Chaperone clinicians when requested in line with the practice chaperone policy
- Maintain a tidy and welcoming reception area, including displays and noticeboards.
- Register new patients and process patient deductions.
- Provide clear communication and guidance to patients in line with current practice policies.
Administrative Duties
- Ensure administrative tasks are completed in a timely manner.
- Manage incoming and outgoing mail, both paper and electronic.
- Process and action clinical documents via Docman, including coding and patient recalls.
- Process repeat prescriptions in line with practice protocols.
- Maintain accurate and up-to-date patient records, including data entry, locating records and re-filing
- Order and monitor office and clinical supplies, including stationery.
- Provide support to the clinical and administrative teams (filing, scanning, photocopying, data input).
- Liaise with EMIS / ICB IT Helpdesk when required.
- Requests from colleagues are responded to willingly
- Understand the need for continued training and self-development. Participating in any training programme implemented by the practice.
- Be aware of security measures within the practice to always ensure patient and staff security.
Person Specification
Qualifications
Essential
- GCSE educated.
- Good timekeeping and punctuality.
- Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
- Excellent Customer Service experience.
- Computer literate in all Office 365 (Teams / Excel / Word etc)
- Good Listening skills and attention to detail and accuracy.
- Professional verbal and written communication skills are essential.
- Excellent command of spoken and written English.
- Able to demonstrate flexibility and adaptability in a changing environment.
- Able to work constructively with internal and external parties to resolve issues.
- Ability to work under pressure while maintaining a positive professional attitude.
- Ability to work as part of the team.
- Able to multi-task and prioritise.
Desirable
- Experience working in a GP Practice preferred.
- Experience of using EMIS Web preferred.
- Understanding of additional languages advantageous.
- Knowledge of medical terminology.
Confidentiality, Professional Conduct and Workplace Safety
Essential
- You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
- Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
- Employment Acts and Codes of Practice
- Comply with employment legislation and codes of good practice
- Health & Safety
- In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.
Person Specification
Qualifications
Essential
- GCSE educated.
- Good timekeeping and punctuality.
- Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
- Excellent Customer Service experience.
- Computer literate in all Office 365 (Teams / Excel / Word etc)
- Good Listening skills and attention to detail and accuracy.
- Professional verbal and written communication skills are essential.
- Excellent command of spoken and written English.
- Able to demonstrate flexibility and adaptability in a changing environment.
- Able to work constructively with internal and external parties to resolve issues.
- Ability to work under pressure while maintaining a positive professional attitude.
- Ability to work as part of the team.
- Able to multi-task and prioritise.
Desirable
- Experience working in a GP Practice preferred.
- Experience of using EMIS Web preferred.
- Understanding of additional languages advantageous.
- Knowledge of medical terminology.
Confidentiality, Professional Conduct and Workplace Safety
Essential
- You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
- Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
- Employment Acts and Codes of Practice
- Comply with employment legislation and codes of good practice
- Health & Safety
- In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
