Clinical Administrator

Job description

Job responsibilities

The Care Coordinator responsibilities include but are not limited to the following:

Managing all processes relating to Multi-Disciplinary Team activities i.e., coordinate meetings, administrate and record all decisions/actions as appropriate and maintain database register

Management of all processes relating to PCN e.g., projects, communication, targets, IT (Ardens Manager & Care Navigator templates), staff HR, and meetings

Management of all patient services relating to job role

Preparing agendas for and chairing meetings relevant to team/job role

Managing all zero tolerance communications and actions with/to patients and external agencies as appropriate e.g., removal from patient list

Administration and reporting on IIF targets - tracking & sharing with wider team all aspects of targets set. Maintenance of processes, coordination of practice response and liaison with PCN as required

Management of all processes relating to all significant events, complaints, concerns, and compliments including full and proper investigation, response, escalation, recording and sharing as appropriate

Full administrative support for all safeguarding processes including (but not limited to):

o Communication with all involved parties e.g., Safeguarding Team, MASH

o Clinical record data entry

o Clinical System reporting

o Contribution to policy, protocol, and template developments

o Attend meetings relating to this role

All staff are required to:

Initiate contact with and respond to requests from patients, team members and external agencies as appropriate to their job role

Maintain a clean, tidy, and effective working area

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Support new members of staff on an as required basis

Any additional work reasonably requested by GP Partners and/or Senior Management

Person Specification

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing.
• An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

Desirable

• In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• Understanding of the mentorship process
• Understanding of the implications of national priorities for the team and service

Knowledge and Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Ability to work under pressure and to meet deadlines
• Good IT skills
• Ability to maintain confidentiality
• Ability to use own initiative, discretion and sensitivity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Reepham and Aylsham Medical Practice

Address

60 Hungate Street

Aylsham

Norwich

NR11 6AA

Employer's website

http://www.aylshamandreepham.nhs.uk (Opens in a new tab)