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HORTON PARK MEDICAL PRACTICE

Care Navigator

The closing date is 08 September 2025

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Job summary

We are looking for a full-time (35 hours) Care Navigator/Receptionist to join our friendly, patient-focused team.

This position is a permanent one and working hours will be over 5 weekdays, shift patterns to be confirmed.

Main duties of the job

The successful applicant will be:

  • Experienced with SytmOne -Minimum of 1 year experience and must be able to demonstrate where this experience was obtained.
  • Organised, efficient and demonstrate good interpersonal skills and effective communication within our multi-professional Primary Care Team.
  • You will need to have the capability to prioritise your own workload, be confident and adaptable to both change and to challenging situations in a busy environment.
  • You will also be able to demonstrate co-operative and productive working with people of all backgrounds and second language would be desirable for this role.
  • You will need to computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients.
  • This post requires an ability to show attention to detail even under pressure while maintaining confidentiality and the need to be able to deliver accurate and clear information to appropriate parties, in a timely manner.

About us

Why Join Our Practice?

  • Be part of a practice that has family friendly ethos
  • That cares for patients and is supportive to all staff
  • Be part of forward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park, Wibsey & Queensbury), working to improve care at a local level.
  • We are a friendly, caring and supportive practice.
  • We provide high quality patient-centered care in inner city Bradford.
  • Three Partner, innovative PMS practice, 11,200 patients.
  • We are a team of four Partners, four Salaried GPs, two ANP, Practice Pharmacist and Nursing Team.
  • Experienced training practice, GP Trainees, and medical students Modern purpose-built premises.
  • Excellent SystmOne records.
  • GPwSi Diabetic clinics.
  • Well organised Admin team.

Details

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.21 an hour NMW dependant on age

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A1038-25-0003

Job locations

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG


Job description

Job responsibilities

  • Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
  • To ensure that all patients have a positive experience.
  • To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
  • To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
  • To provide a professional call handling service and associated administration duties.
  • To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
  • To record all essential information accurately.

Job description

Job responsibilities

  • Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
  • To ensure that all patients have a positive experience.
  • To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
  • To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
  • To provide a professional call handling service and associated administration duties.
  • To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
  • To record all essential information accurately.

Person Specification

Qualifications

Essential

  • -GCSE grade A to C in English and Maths (or equivalent).
  • -A minimum of 1 year experience with SystmOne.
  • -Excellent communication skills, both written and verbal.
  • -Competent in the use of IT.
  • -Ability to deal confidently and courteously with people both in person and over the telephone.
  • -Ability to work flexibly as a team member.
  • -Able to work on own initiative and prioritise workload.
  • -Empathetic, honest & caring.
  • -Able to work under pressure.

Desirable

  • Experience in a patient facing/customer service role

Experience

Essential

  • -Experience of working with SystmOne

Desirable

  • -Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • -GCSE grade A to C in English and Maths (or equivalent).
  • -A minimum of 1 year experience with SystmOne.
  • -Excellent communication skills, both written and verbal.
  • -Competent in the use of IT.
  • -Ability to deal confidently and courteously with people both in person and over the telephone.
  • -Ability to work flexibly as a team member.
  • -Able to work on own initiative and prioritise workload.
  • -Empathetic, honest & caring.
  • -Able to work under pressure.

Desirable

  • Experience in a patient facing/customer service role

Experience

Essential

  • -Experience of working with SystmOne

Desirable

  • -Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HORTON PARK MEDICAL PRACTICE

Address

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG


Employer's website

https://www.horton-park.co.uk/ (Opens in a new tab)

Employer details

Employer name

HORTON PARK MEDICAL PRACTICE

Address

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG


Employer's website

https://www.horton-park.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Horton Park Medical Practice

B83035.HORTONPARKMC@NHS.NET

01274087646

Details

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.21 an hour NMW dependant on age

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A1038-25-0003

Job locations

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG


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