Job summary
We are looking
for an enthusiastic and motivated person to work as part of the reception team. The successful candidate will be dealing with
the public on a daily basis in a busy health centre that serves a community of 9500 patients. They must therefore present themselves well,
be polite and helpful, have the ability to work under pressure and to liaise
with staff at all levels. The successful
applicant must be flexible and willing to work as part of a team.
There may be the opportunity to work extra hours to cover holidays.
This position is for up to 16 hours per week. The rota may include working up to three days per week between 08.00am - 6.30pm. Rota to be discussed at interview.
Main duties of the job
The role is wide ranging and the main responsibilities are:
To process personal telephone and digital requests for appointments.
Answer incoming phone calls, and signposting patients to the correct service where appropriate.
To answer general
enquiries, supervise waiting area and explain surgery procedures.
Booking appointments, and
retrieve medical records for consultations, if required.
Open and distribute
post as appropriate.
Record requests for
home visits and refer urgent requests to duty doctor.
Provide results to
patients as instructed by a doctor
Issue prescriptions
and other documents to patients
Take responsibility
for specific administrative functions e.g. registrations, immunisations
About us
The practice is located close to the centre of Chirk within a modern purpose built health centre. There is free staff parking on site.
The successful applicant would have access to become a member of the NHS pension scheme.
Job description
Job responsibilities
to
enable patients to access the services of the Practice
to
assist the clinicians and the Practice Manager in providing those services.
to
maintain efficient and prompt filing, record keeping and document distribution
operate
and divert telephone system as appropriate
answer
general enquiries, supervise waiting area and explain surgery procedures
book
appointments and signpost patients to services where appropriate
retrieve medical records for consultations, if required
arrange
and retrieve medical records for un-booked consultations, if required
open
and distribute post as appropriate
record
requests for home visits and refer urgent requests to duty doctor
provide
results to patients as instructed by a doctor
issue
prescriptions and other documents to patients
refile
and maintain medical records and correspondence both manual and computerised
receive
and record messages for GPs & Practice staff
take
responsibility for specific administrative functions e.g. registrations,
immunisations
advise
the Practice Manager upon supplies, premises defects and patient complaints
open
and close surgery and make secure
To
undertake any other such duties as the practice manager may reasonably require.
Job description
Job responsibilities
to
enable patients to access the services of the Practice
to
assist the clinicians and the Practice Manager in providing those services.
to
maintain efficient and prompt filing, record keeping and document distribution
operate
and divert telephone system as appropriate
answer
general enquiries, supervise waiting area and explain surgery procedures
book
appointments and signpost patients to services where appropriate
retrieve medical records for consultations, if required
arrange
and retrieve medical records for un-booked consultations, if required
open
and distribute post as appropriate
record
requests for home visits and refer urgent requests to duty doctor
provide
results to patients as instructed by a doctor
issue
prescriptions and other documents to patients
refile
and maintain medical records and correspondence both manual and computerised
receive
and record messages for GPs & Practice staff
take
responsibility for specific administrative functions e.g. registrations,
immunisations
advise
the Practice Manager upon supplies, premises defects and patient complaints
open
and close surgery and make secure
To
undertake any other such duties as the practice manager may reasonably require.
Person Specification
Experience
Essential
- The ideal candidate will have excellent interpersonal and communication skils, be empathetic and have an understanding of the importance of confidentiality.
- Previous GP receptionist experience within a medical setting would be an advantage, though not essential as full training would be given.
Person Specification
Experience
Essential
- The ideal candidate will have excellent interpersonal and communication skils, be empathetic and have an understanding of the importance of confidentiality.
- Previous GP receptionist experience within a medical setting would be an advantage, though not essential as full training would be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.