Referral Administrator

Job description

Job responsibilities

1. Secretarial Tasks

To format and correct typed referrals, or referrals generated via a dictation software, from clinical staff. Ensuring that the referrals are on the correct forms and are correct in terms of grammar, spelling and punctuation. Ensure that referral letters are correctly formatted as formal letters.

To provide an efficient audio typing from electronic dictaphone software, copy typing and word processing service for the clinical staff within the practice. This includes the typing of letters for patient referrals in an accurate and efficient manner.

To mail merge clinical letters on the clinical computer system.

To carry out the processes for eReferral / Choose and Book (or any future e-referral software) ensuring referrals are sent to the correct services as quickly as possible. Ensuring that ghost appointments are booked where necessary.

To chase up any referrals that havent been processed within the expected timescale.

To chase any patients who have not actioned their referrals, or collected their paperwork.

To complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendances.

To provide cover for members of the referral team during periods of sickness and annual leave.

To post or fax any referrals which cannot be sent electronically.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To assist in any in-house data analysis of referral processed.

To be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost effective service.

Person Specification

Qualifications

Essential

• Computer literate
• Knowledge of clinical databases including SystmOne
• Ability to use Microsoft Office programs (Word & Excel)
• Ability to file accurately
• Education to GCSE level, NVQ level 2 (or equivalent)
• Administrative qualification

Desirable

• Previous reception or call centre experience
• Experience working in an environment with direct contact with the public
• Experience in a GP Practice or Health Care Organisation
• Experience with database systems

Experience

Essential

• Computer literate
• Knowledge of clinical databases including SystmOne
• Ability to use Microsoft Office programs (Word & Excel)
• Ability to file accurately
• Education to GCSE level, NVQ level 2 (or equivalent)
• Administrative qualification

Desirable

• Previous reception or call centre experience
• Experience working in an environment with direct contact with the public
• Experience in a GP Practice or Health Care Organisation
• Experience with database systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Humbleyard Practice

Address

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

Employer's website

https://cringlefordsurgery.co.uk/ (Opens in a new tab)