Receptionist/Administrator

Job summary

We are looking for a friendly, enthusiastic and reliable Receptionist to join our supportive administration team at Almond Road Surgery. This is a key front-facing role requiring excellent interpersonal skills and a strong commitment to providing outstanding service to our patients and colleagues.

• Excellent communication and interpersonal skills

• Empathetic, professional, and courteous manner

• Ability to handle confidential information sensitively and appropriately

• IT literate and comfortable learning new systems

• Able to work collaboratively within a multidisciplinary team

• Previous GP receptionist experience is desirable, but not essential

Total of 27 hours per week (1 hour unpaid lunch each day) Working pattern:

• Tuesday: 08:00 18:00

• Wednesday: 08:00 18:00

• Friday: 08:00 18:00

• Full training provided on our clinical system SystmOne

• Supportive team environment with ongoing development opportunities

If you are organised, personable, and thrive in a busy setting where you can make a real difference, we would love to hear from you.

Main duties of the job

• Answering incoming telephone calls promptly and professionally

• Responding to patient enquiries both by phone and in person

• Signposting patients to the appropriate clinician or service

• Calling ambulances or escalating urgent matters where necessary

• Processing repeat prescription requests

• Registering new patients and updating records accurately

• Scanning and managing clinical correspondence and documents

• Supporting the practice team with general reception and administrative duties

About us

Almond Road Surgery is a welcoming and well-established GP practice based in St Neots, serving a patient population of 7,750. We are proud to have been rated Good by the CQC in our most recent inspection in 2022.

Our practice team is known for being friendly, supportive and collaborative. Our administration team includes five experienced receptionists and two dedicated secretaries/administrators, all of whom play a vital role in delivering a high standard of service to both patients and clinicians. We work closely with a multidisciplinary clinical team to ensure that every patient receives the care and support they need.

At Almond Road Surgery, we value teamwork, professionalism, and a positive working atmosphere. New team members are welcomed with a comprehensive induction and training programme, including full support with learning our clinical system (SystmOne) and day-to-day procedures.

Supportive, approachable, and well-established team

Dedicated HR team and access to a staff wellbeing service

Blue Light Card eligibility for national discounts

Generous annual leave entitlement 5 weeks per year (pro rata)

Opportunities for learning and development

Respectful, inclusive, and friendly workplace culture

A chance to make a real difference in the local community

We take great pride in the work we do and are looking for individuals who are motivated, caring, and enthusiastic about contributing to a positive patient experience.