Job summary
Were looking for a dynamic, detail-driven individual to join our admin team and play a key role in our fast-paced, behind-the-scenes admin office - where your work keeps everything running smoothly!
Main duties of the job
Main duties include:
- Managing the movement of physical medical records to and from PCSE.
- Changing address and contact details for patients.
- Care home and new baby patient registrations.
- Patient deductions.
- Managing online services requests.
- Referrals deputy.
- Supporting the admin supervisor with private medical work.
- Monitoring DNAs (patients that do not attend their appointment).
- Holiday/sickness cover for other members of the admin team.
About us
Ramsey Health Centre is a semi-rural, dispensing and GP training practice situated between Huntingdon and Peterborough. We are a friendly team and are looking for someone who is dedicated and interested in working in a medical environment to join us in this hugely rewarding role.
Job description
Job responsibilities
- Managing the movement of physical medical records to and from PCSE.
- Changing address and contact details for patients.
- Patient registrations (care home residents and new babies).
- Actioning electronic GP links and tasks/admin associated with registration of new patients.
- Ensuring deceased patients or patients leaving the practice are deducted from SystmOne in a timely and accurate manner including actioning electronic GP links and tasks/admin associated with deduction of patients.
- Ensuring relevant consent/access to medical records and LPA forms are scanned on and records are annotated appropriately to enable access.
- Managing online services requests.
- Supporting the practice secretary with referrals, making routine and 2 week wait referrals. Dealing with clinician and patient queries with regard to referrals.
- Supporting the admin supervisor with private medical work, including requests for medical reports, insurance reports and subject access requests.
- Management of DNA protocol, ensuring accurate records of patient DNAs, ensuring appropriate warning letters are sent and repeat offenders are removed from our register in line with our protocol.
- Holiday/sickness cover for other admin team members (e.g. post, scanning NHS mail).
- Any other duties assigned by Admin Supervisor or Practice Manager.
Job description
Job responsibilities
- Managing the movement of physical medical records to and from PCSE.
- Changing address and contact details for patients.
- Patient registrations (care home residents and new babies).
- Actioning electronic GP links and tasks/admin associated with registration of new patients.
- Ensuring deceased patients or patients leaving the practice are deducted from SystmOne in a timely and accurate manner including actioning electronic GP links and tasks/admin associated with deduction of patients.
- Ensuring relevant consent/access to medical records and LPA forms are scanned on and records are annotated appropriately to enable access.
- Managing online services requests.
- Supporting the practice secretary with referrals, making routine and 2 week wait referrals. Dealing with clinician and patient queries with regard to referrals.
- Supporting the admin supervisor with private medical work, including requests for medical reports, insurance reports and subject access requests.
- Management of DNA protocol, ensuring accurate records of patient DNAs, ensuring appropriate warning letters are sent and repeat offenders are removed from our register in line with our protocol.
- Holiday/sickness cover for other admin team members (e.g. post, scanning NHS mail).
- Any other duties assigned by Admin Supervisor or Practice Manager.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
Desirable
- Training or certification in medical terminology
Experience
Essential
- Proficient IT skills, including Microsoft Word, Excel and Outlook and general computer literacy.
- Experience of working in an administrative role.
- Strong written and verbal communication skills.
- Good organisational skills and attention to detail.
- Experience of working in a healthcare setting.
- Understanding of NHS policies, including confidentiality, safeguarding, and GDPR.
- Ability to manage sensitive information with professionalism and discretion.
Desirable
- Experience of working in a GP surgery.
- Experience of using our clinical system - SystmOne.
- Understanding of NHS administrative processes, including registrations, referrals, and medical record management.
- Experience handling private medical work, such as reports, forms, and invoicing.
- Knowledge of e-Referral Service (eRS) and online patient services.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
Desirable
- Training or certification in medical terminology
Experience
Essential
- Proficient IT skills, including Microsoft Word, Excel and Outlook and general computer literacy.
- Experience of working in an administrative role.
- Strong written and verbal communication skills.
- Good organisational skills and attention to detail.
- Experience of working in a healthcare setting.
- Understanding of NHS policies, including confidentiality, safeguarding, and GDPR.
- Ability to manage sensitive information with professionalism and discretion.
Desirable
- Experience of working in a GP surgery.
- Experience of using our clinical system - SystmOne.
- Understanding of NHS administrative processes, including registrations, referrals, and medical record management.
- Experience handling private medical work, such as reports, forms, and invoicing.
- Knowledge of e-Referral Service (eRS) and online patient services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
