Medical Receptionist

Job description

Job responsibilities

Ensure an efficient and friendly reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries efficiently and courteously and when necessary in private, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Book patient appointments ensuring they are directed to the appropriate healthcare professional.

Take messages, ensuring accuracy of detail and prompt appropriate delivery.

Process tasks raised by Doctors.

Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Printing summary printouts for visits.

Viewing Internet for messages and dealing with them.

Printing blood forms.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter/amend patient information onto the computer as required.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Process samples received from patients following urine protocol.

Dealing with urgent results for the GPs.

Liaising with local hospital etc as required.

Assisting other members of the Primary Health Care Trust as required.

Person Specification

Qualifications

Essential

• GCSE or equivalent (at least grade C) in Maths and English Language

Desirable

• 5 or more GCSEs or equivalent (at least grade C) in a variety of subjects

Experience

Essential

• Experience of working in a face to face customer service role.

Desirable

• Reception/ administration experience working for a health care provider.

Qualities/Attributes

Essential

• Friendly and approachable with ability to deal with difficult situations.
• Able to maintain confidentiality and sensitivity at all times.
• Ability to use own judgement and resourcefulness.
• Ability to work without direct supervision and determine own workload priorities.

Desirable

• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Posterngate Surgery

Address

Portholme Road

Selby

North Yorkshire

YO8 4QH

Employer's website

https://www.posterngatesurgery.nhs.uk/ (Opens in a new tab)