Newnham Walk Surgery

Patient Services Team Administrator/Medical Receptionist

The closing date is 31 January 2026

Job summary

This is a vital role within the Practice as you will be the first point of contact for every patient.

The postholder will work closely, and under the direction of the Practice Manager to deliver a first class service to all our diverse patients. The position is suitable for someone who wishes to demonstrate initiative and to use their skills across a wide variety of requirements needed for the role. They will be part of a happy and committed team.

If you are determined to make a difference and achieve success, you should consider applying for this busy and variable role.

Main duties of the job

Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.

Excellent communication, interpersonal skills and patience.

Be reliable and flexible.

Good computer and keyboard skills.

Attention to detail.

Observe strict confidentiality on all matters relating to the Practice and its patients.

About us

Newnham Walk Surgery is an established, forward thinking, innovative and friendly GP practice and we are committed to providing high quality sustainable healthcare to our patients, and the professional development of the whole team.

We are situated just outside the City Centre in a lovely location with some parking available for staff, and we also have a branch surgery in the City Centre.

We are very proud to have achieved a Good rating from out last CQC Inspection thanks to the hard work and dedication of all our Doctors and staff.

Date posted

07 November 2025

Pay scheme

Other

Salary

£12.50 to £13.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1007-25-0003

Job locations

Wordsworth Grove

Cambridge

CB3 9HS

28 Petty Cury

Cambridge

CB2 3ND

Job description

Job responsibilities

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgement and communication skills to ensure that the patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.

4. Explain Practice arrangement and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery.

6. Enter requests for home visits on to computer, ensuring careful coding of all relevant details and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

8. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

9. Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same.

10. Enter patient information accurately on to the computer as required.

11. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.