Care Coordinator/Administrator

Job summary

30 Kingsway Surgery requires 1 experienced Care Coordinator/Administrator to work on a part-time basis to join our small, friendly, and busy surgery, who can work under pressure and with initiative. Excellent I.T. skills are required. Our clinical system is EMIS web.

There will be some lone working and you may be responsible for opening/closing the building.

Hours: 20 hours per week over 5 days.

You will be required to cover for sickness and holidays.

Hours: (Subject to change, sometimes the changes can be within hours) with sickness.

Monday: 8am - 12pm

Tuesday: 8am - 12pm

Wednesday: 8am - 12pm

Thursday: 10am - 2pm

Friday: 2.30pm - 6.30pm

Main duties of the job

Key Responsibilities:

• Greet patients and visitors in a courteous and professional manner.

• Be able to cover all reception position as neccessary. Electronic processing of all workflow increasingly important

• Manage patient appointments using the surgerys booking system.

• Answer telephone calls promptly and handle enquiries efficiently. Directing patients based on their needs.

• Registrations of new patients computer data and update patient records.

• Process incoming and outgoing correspondence and messages.

• Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary.

• Maintain confidentiality and comply with data protection regulations at all times.

• Support the clinical team by coordinating patient flow and managing waiting areas.

• Handle administrative tasks such as filing, scanning, read coding and managing incoming post.

• Assist with billing and payment processing where applicable.

This list is not exhaustive and may include other duties as assigned.

Essential Skills & Qualities:

• Excellent communication and interpersonal skills.

• Ability to remain calm and professional in busy situations.

• Strong organisational and multitasking abilities.

• Basic IT skills and experience with appointment booking systems.

• Understanding of confidentiality and patient care principles.

• Friendly and approachable demeanor.

About us

We are a small, friendly GP practice serving approximately 6,000 patients in the local community. Our size allows us to provide personalised, accessible care with a strong focus on building lasting relationships with our patients. We pride ourselves on delivering high-quality, patient-centered services in a welcoming and supportive environment.

Our experienced team includes 3 GPs, 1 ANP, 1 nurse, 1 healthcare assistant, and administrative staff who work collaboratively to provide a comprehensive range of primary care services. These services include routine health checks, chronic disease management, childhood immunisations, minor illness treatment and health promotion.

Located in Waterloo, Liverpool, our practice is committed to making healthcare accessible and convenient.