Job summary
Stapenhill Medical Centre is
currently looking for a receptionist to join our existing Patient Services
Team. This is a part-time position working a minimum of 16 hours per week
between 8am and 6:30pm. The position will be temporary to start with and may lead to a permanent role. Applicants must be prepared to work overtime to cover
holidays and absences, evening and occasional Saturdays will also be required.
The successful applicant will work within a team alongside GPs, Nurses and
Healthcare Professionals to deliver an excellent service to our patients. Good
communication and organisational skills are essential. Candidates must be
flexible, reliable, have the ability to multi-task and work efficiently within
a busy and pressurised environment. Previous experience would be highly
advantageous, however, full training will be provided. The Practice uses
SystmOne Clinical System.
Main duties of the job
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way. Adhere to strict confidentiality
requirements, including those regarding computer information as under Data Protection
legislation.
Provide general assistance to the
practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone
About us
We are a highly productive
Practice always looking to provide excellent care and new services to our
patients.
We currently have two full-time
Partners, assisted by three employed GP's, one Advanced Nurse Practitioner, two
Practice Nurses and one Healthcare Assistant and one Clinical Pharmacist.
With a patient list currently in
excess of 9,500 and growing, and with the development of new services, we are
seeking to recruit to address our future needs.
We are a friendly well
established Practice with high QOF scores and a Good CQC rating.
Job description
Job responsibilities
Deal with all general enquiries,
explain procedures and make new and follow-up appointments.
Use of judgment to ensure that
patients with no prior appointment who need urgent consultation are seen in a
logical and non-disruptive manner.
Explain practice arrangements and
formal requirements to new patients.
Receive and make telephone calls
as required.
Ensuring new patients are
registered onto the computer system promptly and accurately.
Enter requests for home visits
into the computer.
Action repeat prescription
requests.
Advise patients of relevant
charges for private work (non-General Medical Services).
Retrieve and re-file records as
required.
Ensure correspondence, reports,
results etc. are filed electronically promptly and in correct patient record.
Opening and closing premises.
Undertake any other additional
duties appropriate to the post as requested by the Partners, Practice Manager
or Operations Manager.
Applicants must be able to adhere
to strict confidentiality, GDPR, Equality & Diversity and Quality
guidelines.
Job description
Job responsibilities
Deal with all general enquiries,
explain procedures and make new and follow-up appointments.
Use of judgment to ensure that
patients with no prior appointment who need urgent consultation are seen in a
logical and non-disruptive manner.
Explain practice arrangements and
formal requirements to new patients.
Receive and make telephone calls
as required.
Ensuring new patients are
registered onto the computer system promptly and accurately.
Enter requests for home visits
into the computer.
Action repeat prescription
requests.
Advise patients of relevant
charges for private work (non-General Medical Services).
Retrieve and re-file records as
required.
Ensure correspondence, reports,
results etc. are filed electronically promptly and in correct patient record.
Opening and closing premises.
Undertake any other additional
duties appropriate to the post as requested by the Partners, Practice Manager
or Operations Manager.
Applicants must be able to adhere
to strict confidentiality, GDPR, Equality & Diversity and Quality
guidelines.
Person Specification
Experience
Essential
- Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
Desirable
- Experience working in a GP Practice
Qualifications
Essential
- Good general standard of education to include Maths & English qualifications.
- Good communication skills.
Desirable
- Ability to touch type, hospital or other medical environment experience medical terminology, patient information systems.
Person Specification
Experience
Essential
- Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
Desirable
- Experience working in a GP Practice
Qualifications
Essential
- Good general standard of education to include Maths & English qualifications.
- Good communication skills.
Desirable
- Ability to touch type, hospital or other medical environment experience medical terminology, patient information systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.