Job summary
This is a new role and youll play a key role in our HR and training team. Youll be the first point of contact for the team and be used to working with managers and partners, with proven experience of planning, co-ordinating and supporting the delivery of training and development.
You should be creative and resourceful in identifying training in an environment where budgets are tight.
You'll bring significant working experience of using Microsoft tools, and other platforms and technology including Teams and be used to supporting others. You'll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.
You will deliver training to groups or individuals via a range of methods such as online, face-to-face or blended learning. You will often have specialist knowledge in a particular technical, vocational or behavioural (e.g. working in teams) field.
Collaboration will be key to your approach, and you'll be detail orientated and be great at managing your time and priorities and working to consistently high standards.
As a brilliant communicator, you'll have a positive outlook, work well with others and be organised, calm and tenacious to get things done.
In this role, you will need to travel across all six sites in Plymouth and so a personal transport is essential.
Main duties of the job
As a training and development officer, your job is to equip staff with the knowledge, practical skills and motivation to carry out their work activities effectively. You will also support in the delivery of the organisations training and development programme.
As a Training and Development Officer, you will collaborate with various teams to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of Pathfields Medical Group.
In conjunction with the HR Business Manager, you will support the implementation of services, policies and procedures
About us
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Job description
Job responsibilities
Primary Responsibilities:
The following are the core responsibilities of the Training and Development Officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Work in conjunction with the HR Business Manager to support the preparation and implementation of training and development programmes.
- create and/or deliver a range of training using face-to-face, digital and blended learning options
- Manage the onboarding of GP students and trainees to ensure a smooth and robust induction process and ongoing support whilst they are with Pathfields.
- Liaise with the relevant partner and GP mentors to ensure adequate support is available to the students and trainees
- monitor and review the progress of trainees through questionnaires and discussions with managers, and provide trainees with timely and constructive feedback
- prepare reports for management in areas such as usage, engagement and performance
- Provide reports to team leaders and managers on the completion of mandatory training.
- Manage HR electronic training files to ensure they are legally compliant and kept up to date in accordance with regulatory requirements.
Key Focus for first six months
- Review, develop and implement a robust induction programme to ensure we have a fit for purpose induction process for all staff and students working at Pathfields.
- Implement quarterly training materials for all teams.
- Develop a range of management and leadership training for all managers.
Job description
Job responsibilities
Primary Responsibilities:
The following are the core responsibilities of the Training and Development Officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Work in conjunction with the HR Business Manager to support the preparation and implementation of training and development programmes.
- create and/or deliver a range of training using face-to-face, digital and blended learning options
- Manage the onboarding of GP students and trainees to ensure a smooth and robust induction process and ongoing support whilst they are with Pathfields.
- Liaise with the relevant partner and GP mentors to ensure adequate support is available to the students and trainees
- monitor and review the progress of trainees through questionnaires and discussions with managers, and provide trainees with timely and constructive feedback
- prepare reports for management in areas such as usage, engagement and performance
- Provide reports to team leaders and managers on the completion of mandatory training.
- Manage HR electronic training files to ensure they are legally compliant and kept up to date in accordance with regulatory requirements.
Key Focus for first six months
- Review, develop and implement a robust induction programme to ensure we have a fit for purpose induction process for all staff and students working at Pathfields.
- Implement quarterly training materials for all teams.
- Develop a range of management and leadership training for all managers.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Learning and Development Qualification or working towards
- Minimum 1 years experience of developing and implementing Training and Development programmes and relevant materials.
Experience
Essential
- Proven track record of developing and delivering training to staff at all levels.
-
- Experience of deploying a wide variety of training methods
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Proactive, enthusiastic and innovative approach to work
- Strong IT skills (generic)
- Interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and change people's attitudes when necessary
- Presentation skills
- Strong teamworking skills and a collaborative approach to learning,
- both face-to-face and remotely
- Excellent leadership skills
- Strong writing and record keeping ability for reports and training manuals
- Eye for detail
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- A flexible approach to work and an understanding of how diversity and inclusion influences the planning and delivery of training.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Learning and Development Qualification or working towards
- Minimum 1 years experience of developing and implementing Training and Development programmes and relevant materials.
Experience
Essential
- Proven track record of developing and delivering training to staff at all levels.
-
- Experience of deploying a wide variety of training methods
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Proactive, enthusiastic and innovative approach to work
- Strong IT skills (generic)
- Interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and change people's attitudes when necessary
- Presentation skills
- Strong teamworking skills and a collaborative approach to learning,
- both face-to-face and remotely
- Excellent leadership skills
- Strong writing and record keeping ability for reports and training manuals
- Eye for detail
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- A flexible approach to work and an understanding of how diversity and inclusion influences the planning and delivery of training.
