Deputy Clinical Care Manager

Job description

Job responsibilities

Role Purpose:

Drives efficiency and streamlines processes

Builds staff skills and capabilities

Effectively manage and guide and support Clinical Care teams to optimise productivity and performance

Support on the day clinical care team activities ensuring operational capability

This job description is an outline of the tasks, responsibilities and outcomes required of the role. The post-holder will carry out any other duties as reasonably required by the Partners and Senior Management Team. The following area of responsibility is an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.

KEY RESPONSIBILITIES

To support and oversee the administrative elements of enhanced services and other services ensuring contractual requirements are met

Overseeing the administrative elements of Quality Outcomes Framework (QOF), liaising with GPs, Nursing staff and the business Intelligence team

To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services

Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.

To be responsible for the submission PPA (Prescription Pricing Authority) claims whilst continuing to check financial viability and key performance indicators (KPIs) monitoring

Responsible for summitting reports for Quality Outcome Framework (QOF), enhances services using CQRS/commissioning portal

Oversee an effective process to ensure compliance with patient group directions (PGDs)

Initiate and effectively monitor performance and financial key performance indicators (KPIs)

To provide non-clinical support to the Clinical pharmacist and nurse leads

To monitor practice adherence to the prescribing policy

Support a robust and timely repeat prescribing system

Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.

Direct line management of the Clinical Care Team Leaders

To remain up to date with all national and local guidance

Monitor training in the clinical care teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

To remain up to date with all national and local guidance

Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture

Guiding staff and developing searches and audits on the clinical system

Review and update clinical templates ensuring that relate to current practice.

To identify and be proactive in identifying training needs

Provide Management support to designated working sites

Close collaboration with the other Deputy Managers

Ensure all staff implement the practice wide approach

KEY RESULT AREAS

Optimisation of efficiency in processes for a culture of high performance

The clinical care teams are compliant with the requirements of the NHS servicing contract

Leading with integrity building a trusted and healthy work environment

Thriving and well supported teams leading to enhanced performance

The morale of staff working in the clinical care team is high

Person Specification

Qualifications

Essential

• Qualifications
• Good standard of education with excellent literacy and numeracy skills
• Leadership qualification
• Educated to A-level/equivalent or higher with relevant experience
• Experience
• Experience of project management, including planning, implementation, and monitoring
• Experience and knowledge of change management or quality improvement principles, methodologies and tools
• Evidence of experience in working to tight deadlines
• Evidence of problem solving and improving processes
• Experience of leading teams

Desirable

• A good understanding of the health and social care environment and roles and responsibilities within it.

Experience

Essential

• Skills
• Exceptional communication skills, both written and verbal
• Must be a team player and able to work collaboratively with and through others
• Understanding of organisational and network wide issues and challenges
• Ability to work on own initiative and organise workload, allocating work as necessary
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Excellent organisational, management and planning skills, IT skills and communication skills
• Ability to embed a healthy culture
• Ability to follow policy and procedure
• Ability to apply analytical reasoning

Desirable

• Experience and Knowledge of S1

Specific Requirements

Essential

• This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Always maintains confidentiality
• Solution purposeful focused approach

Employer details

Employer name

Pathfields Medical Group

Address

Laira Surgery

95 Pike Road

Plymouth

Devon

PL3 6HG

Employer's website

https://www.pathfields.co.uk (Opens in a new tab)