Job summary
We have an exciting opportunity for an enthusiastic Clinical Care Manager to join our friendly, innovative and dynamic team. The Clinical Care Manager drives efficiency and streamlines processes; builds staff skills and
capabilities and enhances clinical patient services
offer. They will guide and align the
clinical care teams direction with the organisations strategic planning and
that of contractual compliance.
This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment.
If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role
Main duties of the job
The role is responsible for the management of the
nursing, pharmacy, clinical rota and business intelligence team ensuring
appropriate services are delivered effectively to the entitled patient
population. Through innovative ways of working, leading teams ensuring robust
process are in place that are compliant to NHS contracting and maximise
financial incentivised enhanced services to support the sustainability of
general practice. Support the
wider management team in leading in promoting ED&I, SHEF, Quality & CI,
Confidentiality, Collaborative Working, Service Delivery, Learning and
Development and ensuring the practice complies with CQC regulations.
About us
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Job description
Job responsibilities
- To
support in the delivery of enhanced services and other service requirements on
behalf of the Primary Care Network
- Support delivery of QOF, IIF and enhanced
services and other quality or cost effectiveness initiatives
- Guide the administrative elements of QOF,
liaising with GPs, nursing staff and administrators
- To oversee the delivery of public health
campaigns such as flu ensuring effective delivery and financial viability
- Robust recall systems in place which
ensures every patient contact is maximised for the effective management of
patients with long-term conditions
- Continually review clinical practices,
responding to national policies and initiatives in conjunction with the Lead
nurse and Lead pharmacist
- In conjunction with the Nurse lead ensure
appropriate nursing services are available that meet contractual requirements.
- To improve patients, experience of requesting medication through an
assessable and timely process.
- Oversee an effective process to ensure
compliance with PGDs
- Lead the planning and implementation of resources
to cover the Clinical Care teams periods of leave and low staffing levels to
ensure continuation of provision of services to patients
- To supervise the management of nursing and pharmacy led clinical
services provided at PCN level and identify opportunities for quality
improvement and new initiatives initiating bids for resources and service
delivery
- Solid investment in staff through
regular scheduled meetings, appraisals, 1:1 opportunity, with a mechanism to
constructively feedback ideas and suggestions to maximise a high-performance
culture
- Ensuring all staff in the clinical care teams
have the appropriate level of training to enable them to carry out their
individual roles and responsibilities effectively
- Oversee the management of the clinical rotas
ensuring accuracy and effectiveness to support operational capabilities
- Ensure through delegation that the clinical
system offers appropriate tools for all clinical care teams to record clinical activity,
and these are continually updated
- To work closely with the
wider team to improve practice resilience and access to excellent care using
quality improvement techniques
- Direct line management of the Deputy Clinical
Care Managers
- Deputise for the Head of Operations in periods
of absence
- Point of contact for the Patient Services teams
in periods of absence of the Patient Services Manager
- Completing
staff appraisals as required ensuring and clinical care team have appropriate
set objectives that align to the PCNs strategy goals
- To remain up to date with all national and local guidance
- Identify trends and devise solutions to reduce
risk and repeated occurrences of significant events
- Guiding staff and developing effective
monitoring and audits systems using clinical system and other software
available
- Support strategic planning and overview
Job description
Job responsibilities
- To
support in the delivery of enhanced services and other service requirements on
behalf of the Primary Care Network
- Support delivery of QOF, IIF and enhanced
services and other quality or cost effectiveness initiatives
- Guide the administrative elements of QOF,
liaising with GPs, nursing staff and administrators
- To oversee the delivery of public health
campaigns such as flu ensuring effective delivery and financial viability
- Robust recall systems in place which
ensures every patient contact is maximised for the effective management of
patients with long-term conditions
- Continually review clinical practices,
responding to national policies and initiatives in conjunction with the Lead
nurse and Lead pharmacist
- In conjunction with the Nurse lead ensure
appropriate nursing services are available that meet contractual requirements.
- To improve patients, experience of requesting medication through an
assessable and timely process.
- Oversee an effective process to ensure
compliance with PGDs
- Lead the planning and implementation of resources
to cover the Clinical Care teams periods of leave and low staffing levels to
ensure continuation of provision of services to patients
- To supervise the management of nursing and pharmacy led clinical
services provided at PCN level and identify opportunities for quality
improvement and new initiatives initiating bids for resources and service
delivery
- Solid investment in staff through
regular scheduled meetings, appraisals, 1:1 opportunity, with a mechanism to
constructively feedback ideas and suggestions to maximise a high-performance
culture
- Ensuring all staff in the clinical care teams
have the appropriate level of training to enable them to carry out their
individual roles and responsibilities effectively
- Oversee the management of the clinical rotas
ensuring accuracy and effectiveness to support operational capabilities
- Ensure through delegation that the clinical
system offers appropriate tools for all clinical care teams to record clinical activity,
and these are continually updated
- To work closely with the
wider team to improve practice resilience and access to excellent care using
quality improvement techniques
- Direct line management of the Deputy Clinical
Care Managers
- Deputise for the Head of Operations in periods
of absence
- Point of contact for the Patient Services teams
in periods of absence of the Patient Services Manager
- Completing
staff appraisals as required ensuring and clinical care team have appropriate
set objectives that align to the PCNs strategy goals
- To remain up to date with all national and local guidance
- Identify trends and devise solutions to reduce
risk and repeated occurrences of significant events
- Guiding staff and developing effective
monitoring and audits systems using clinical system and other software
available
- Support strategic planning and overview
Person Specification
Experience
Essential
- Experience of project management, including planning, implementation, and monitoring
- Experience and knowledge of change management or quality improvement principles, methodologies and tools
- Evidence of experience in working to tight deadlines
- Evidence of problem solving and improving processes
Desirable
- Experience of leading or supporting clinical teams
- A good understanding of the health and social care environment and roles and responsibilities within it
Qualifications
Essential
- A minimum of 2 years of relevant managerial experience
- Good understanding of current healthcare policy relating to primary care,integrated care and the Digital Agenda
Desirable
- Leadership or Management qualification
- Prince2 qualification
- Professional qualification or experience in Project Management
Skills
Essential
- Exceptional communication skills, both written and verbal
- The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
- Must be a team player and able to work collaboratively
- Understanding of organisational and network wide issues and challenges
- Ability to work on own initiative and organise workload, allocating work as necessary
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Ability to network and built relationships across the PCN as well as external agencies
- Excellent organisational, management and planning skills, IT skills and communication skills
- This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Solution focused approach
Person Specification
Experience
Essential
- Experience of project management, including planning, implementation, and monitoring
- Experience and knowledge of change management or quality improvement principles, methodologies and tools
- Evidence of experience in working to tight deadlines
- Evidence of problem solving and improving processes
Desirable
- Experience of leading or supporting clinical teams
- A good understanding of the health and social care environment and roles and responsibilities within it
Qualifications
Essential
- A minimum of 2 years of relevant managerial experience
- Good understanding of current healthcare policy relating to primary care,integrated care and the Digital Agenda
Desirable
- Leadership or Management qualification
- Prince2 qualification
- Professional qualification or experience in Project Management
Skills
Essential
- Exceptional communication skills, both written and verbal
- The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
- Must be a team player and able to work collaboratively
- Understanding of organisational and network wide issues and challenges
- Ability to work on own initiative and organise workload, allocating work as necessary
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Ability to network and built relationships across the PCN as well as external agencies
- Excellent organisational, management and planning skills, IT skills and communication skills
- This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Solution focused approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
