Job summary
Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a QA administrator to join our team, initially for a fixed term contract period of 12 months.
This is a non-clinical administrative role, working for 24 hours a week, ideally over 3 days, with flexibility on working days between Monday and Friday.
This role plays a key part in optimising the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population. You will cover named medical conditions, health screening and immunisations rotating each year. You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.
The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment.
Interviews for this role will take place during week commencing 2 June 2025.
Main duties of the job
As a QA administrator you will follow quality assurance processes which are designed to ensure that standards of care are maintained and improved, to minimise errors and provide patient safety and quality of care.
Your main roles will be to:
- Summarise contents of paper medical records and add relevant information to the patient's electronic record.
- Assist with processing clinical correspondence, eg from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician.
- Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
- Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing continuous call, recall and monitoring processes. This consists of managing and maintaining our long term conditions registers and inviting patients for annual reviews.
For more information, please see the full job description in this listing.
About us
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.
The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.
KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.
KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.
New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.
Job description
Job responsibilities
Duties and Responsibilities:
QOF Administration
Ensure all QOF registers are accurate, complete
and up to date
Undertake a comprehensive and effective calls
and recalls service for all QOF requirements
Monitor progress towards QOF targets and take
action when targets are not being achieved in a timely manner
Run searches to identify errors in coding or
missed coding leading to patients not being identified as having a specific
condition, code as appropriate
Regularly review missed income reports to
ensure all registers are fully populated
Enhanced
Services Administration
Undertake a comprehensive and effective calls
and recalls service for all enhanced services requirements
Monitor progress towards enhanced service
targets and income and take action when targets are not being achieved in a
timely manner
Ensure
that monthly, quarterly and any other data returns to commissioning
organisations are made on time and are accurate and reflect true levels of
activity
Where
such returns are extracted automatically from S1 by the commissioning
organisation, check for and follow through with the commissioning organisation,
any material discrepancies between those extracts and the practices own
internal searches
Clinical Correspondence
Receive
clinical correspondence from a variety of sources
Process,
clinically code and save to the patient notes any relevant medical information
As
necessary, pass any actions arising to appropriate clinicians, admin staff or
pass to appropriate clinicians for information
Notes Summarising
Receive paper records for all newly registered
patients
Following the agreed protocol, review the whole
patient record (paper and electronic version), cull and organise the record,
produce an accurate summary of the patients past medical history, code any
relevant information onto the electronic patient record and remove any past
coding that doesn't comply with KAMP protocol
Other
This Job Description is neither exhaustive nor exclusive and will be
reviewed periodically in conjunction with the post holder. The post holder is
required to carry out any duties that may reasonably be requested by the
Partners or the Practice Management. Some of the above duties may be delegated. The
Practice reserves the right to make changes to the Job Description and Personal
Specification.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Duties and Responsibilities:
QOF Administration
Ensure all QOF registers are accurate, complete
and up to date
Undertake a comprehensive and effective calls
and recalls service for all QOF requirements
Monitor progress towards QOF targets and take
action when targets are not being achieved in a timely manner
Run searches to identify errors in coding or
missed coding leading to patients not being identified as having a specific
condition, code as appropriate
Regularly review missed income reports to
ensure all registers are fully populated
Enhanced
Services Administration
Undertake a comprehensive and effective calls
and recalls service for all enhanced services requirements
Monitor progress towards enhanced service
targets and income and take action when targets are not being achieved in a
timely manner
Ensure
that monthly, quarterly and any other data returns to commissioning
organisations are made on time and are accurate and reflect true levels of
activity
Where
such returns are extracted automatically from S1 by the commissioning
organisation, check for and follow through with the commissioning organisation,
any material discrepancies between those extracts and the practices own
internal searches
Clinical Correspondence
Receive
clinical correspondence from a variety of sources
Process,
clinically code and save to the patient notes any relevant medical information
As
necessary, pass any actions arising to appropriate clinicians, admin staff or
pass to appropriate clinicians for information
Notes Summarising
Receive paper records for all newly registered
patients
Following the agreed protocol, review the whole
patient record (paper and electronic version), cull and organise the record,
produce an accurate summary of the patients past medical history, code any
relevant information onto the electronic patient record and remove any past
coding that doesn't comply with KAMP protocol
Other
This Job Description is neither exhaustive nor exclusive and will be
reviewed periodically in conjunction with the post holder. The post holder is
required to carry out any duties that may reasonably be requested by the
Partners or the Practice Management. Some of the above duties may be delegated. The
Practice reserves the right to make changes to the Job Description and Personal
Specification.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Experience
Essential
- Practical experience of computerised recording systems
Desirable
- Work in a medical / clinical field, with necessary clinical training
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Desirable
- CLAIT / ECDL qualification
Person Specification
Experience
Essential
- Practical experience of computerised recording systems
Desirable
- Work in a medical / clinical field, with necessary clinical training
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Desirable
- CLAIT / ECDL qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
