Job summary
The Kennet and Avon Medical Partnership is a large general practice. We are seeking a Quality
Assurance Administrative Assistant to join our team.
Your main role will be:
Ensure all incoming and internal patient correspondence is entered
on the patients medical record in a timely manner and forwarded to the correct
recipient, according to practice protocols.
Provide administrative support to the QA team.
Main duties of the job
Document
Processing Duties
Process all incoming patient related correspondence; whether it be
paper or electronic format
Scan/attach patient related documents onto their medical record
Add additional information about the source of the document
Forward the document to the relevant team/clinician according to
practice protocols
Ensure incoming letters are scanned onto the patient record on the
day they are received whenever possible
Store and/or dispose of documentation according to Practice
protocols
Enter data into patient records resulting from bulk collection
exercises, e.g. questionnaires
Administrative
Support
Provide
administrative support to other members of the QA team, which may include, but
not limited to:
o
Coding documents as part of workflow process, following practice
protocols including 111 reports
o
Printing and sending invitation letters
o
Being first point of contact for dashboard and NHS mail for QA team
o
Entering patient data, e.g. blood pressure readings; flu forms;
breast screening
In liaison with your team leader, any other tasks which might
reasonably be asked of you
About us
The benefits of working for the Kennet and Avon Medical Partnership include NHS Pension, 5.4 weeks holiday (pro-rata) per holiday year, paid membership of the Bluelight scheme, Monday to Friday workdays, regular social events and free refreshments.
KAMP is a dispensing general practice delivering care to around 17,500 patients in the market town of Marlborough, the village of Pewsey and the surrounding countryside. The practice is situated within the heart of the North Wessex Downs Area of Outstanding Natural Beauty, which boasts a range of excellent local schools and is close to the M4 and mainline railway services to London and the rest of the country.
KAMP has a large team of clinical and non-clinical staff, providing support to our GPs, made up of 7 individual teams, Quality Assurance being one of the largest.
Job description
Job responsibilities
Duties and Responsibilities:
Document
Processing Duties
Process all incoming patient related correspondence; whether it be
paper or electronic format
Scan/attach patient related documents onto their medical record
Add additional information about the source of the document
Forward the document to the relevant team/clinician according to
practice protocols
Ensure incoming letters are scanned onto the patient record on the
day they are received whenever possible
Store and/or dispose of documentation according to Practice
protocols
Enter data into patient records resulting from bulk collection
exercises, e.g. questionnaires
Administrative
Support
Provide
administrative support to other members of the QA team, which may include, but
not limited to:
o
Coding documents as part of workflow process, following practice
protocols including 111 reports
o
Printing and sending invitation letters
o
Being first point of contact for dashboard and NHS mail for QA team
o
Entering patient data, e.g. blood pressure readings; flu forms;
breast screening
In liaison with your team leader, any other tasks which might
reasonably be asked of you
General Duties
Input and extract
information from SystmOne to maintain accurate patient records, ensuring agreed
Read Codes are used as appropriate.
Participate in
overtime rota to cover sickness and holidays
Attend and
participate in Team and Practice meetings as required
Undertake any
training as necessary to ensure continued safe and efficient performance
Attend external
and in house mandatory training
Any other tasks
allocated by the Team Leaders, Practice Managers or GPs
To undertake
specific assigned tasks, project support, or development work which may arise
from time to time
Other
This Job Description is neither
exhaustive nor exclusive and will be reviewed periodically in conjunction with
the post holder. The post holder is
required to carry out any duties that may reasonably be requested by the
Partners or the Practice Management. Some of the above duties may be delegated. The
Practice reserves the right to make changes to the Job Description and Personal
Specification.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Duties and Responsibilities:
Document
Processing Duties
Process all incoming patient related correspondence; whether it be
paper or electronic format
Scan/attach patient related documents onto their medical record
Add additional information about the source of the document
Forward the document to the relevant team/clinician according to
practice protocols
Ensure incoming letters are scanned onto the patient record on the
day they are received whenever possible
Store and/or dispose of documentation according to Practice
protocols
Enter data into patient records resulting from bulk collection
exercises, e.g. questionnaires
Administrative
Support
Provide
administrative support to other members of the QA team, which may include, but
not limited to:
o
Coding documents as part of workflow process, following practice
protocols including 111 reports
o
Printing and sending invitation letters
o
Being first point of contact for dashboard and NHS mail for QA team
o
Entering patient data, e.g. blood pressure readings; flu forms;
breast screening
In liaison with your team leader, any other tasks which might
reasonably be asked of you
General Duties
Input and extract
information from SystmOne to maintain accurate patient records, ensuring agreed
Read Codes are used as appropriate.
Participate in
overtime rota to cover sickness and holidays
Attend and
participate in Team and Practice meetings as required
Undertake any
training as necessary to ensure continued safe and efficient performance
Attend external
and in house mandatory training
Any other tasks
allocated by the Team Leaders, Practice Managers or GPs
To undertake
specific assigned tasks, project support, or development work which may arise
from time to time
Other
This Job Description is neither
exhaustive nor exclusive and will be reviewed periodically in conjunction with
the post holder. The post holder is
required to carry out any duties that may reasonably be requested by the
Partners or the Practice Management. Some of the above duties may be delegated. The
Practice reserves the right to make changes to the Job Description and Personal
Specification.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Experience
Essential
- Practical experience of computerised recording systems
Desirable
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Desirable
- CLAIT / ECDL qualification
Person Specification
Experience
Essential
- Practical experience of computerised recording systems
Desirable
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Desirable
- CLAIT / ECDL qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
