Medical Receptionist 18.5 hours per week

Job summary

We are seeking a highly motivated individual to join our busy, friendly, hard working team for 27 hours worked over 3 days 8am-6pm on a permanent basis. The ideal candidate will have an excellent telephone manner, a willingness to learn with the ability to work under pressure and provide a high-quality patient service.

Main duties of the job

Main Duties of the Job

• Working on reception, checking patients in and out dealing with face to face queries and a large volume of administrative tasks such as:
• Registering new patients/temporary residents
• Opening and actioning post
• Actioning all emails that come through to our Deerness Park Mailbox
• Prescription Requests
• Creating/rescheduling patient appointments
• Working though tasks on our in house system Emis Web
• Liaison between patients and clinicians
• Third party communications

Working in the back office answering a high volume of calls signposting patients to the appropriate health care professional within practice or to related services such as Pharmacy First, Minor Injuries Unit - Dealing with patient queries via phone, administrative tasks such as:

• Creating/rescheduling patient appointments
• Prescription requests
• Working though tasks on our in house system Emis Web
• Accurate data entry in relation to patient records
• Booking of interpreters, ambulance services
• Dealing with managed referrals to district nurses/wound hub teams etc
• Scanning/coding documents onto patients records
• Third party communication

About us

We are a training practice. We have 2 sites with a list size of 13,500 patients based in Hendon and Hylton Castle (Bunny Hill PCC), Sunderland.

Our clinical team compromises of:

4 GP Partners

3 Salaried GP's

5 Advanced Practitioners

5 Nurses

6 Health Care Assistants

With a large admin team of 17.