Quality and Resilience Manager

Job description

Job responsibilities

Job Summary:

This post covers the management of quality provision within the practice as well as maintaining the resilience of IT and other services.

Challenges:

Balancing the service priorities of the practice; maintaining a friendly and welcoming demeanour in the face of demands that may not be capable of achievement and where there may be barriers to understanding. Dealing with sensitive, confidential and sometimes distressing information.

Job Responsibilities:

Quality Duties

• Rescheduling patients in the event of clinical staff sickness.
• Working with the team to deliver CQC compliance, in preparedness for CQC inspection.
• Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team
• Overseeing staff training to ensure that mandatory training for all staff remains in date.
• Support Management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes.
• Managing learning event meetings and ensuring that learning is fed back to the team.
• Overseeing DSQS audits and other audits as they arise.
• Creating EMIS searches to ensure quality is maintained, which may include medical safety searches, and other searches to ensure that patient safety is not compromised.
• Overseeing the work of the Bloods Team (this is the team that look after the regular blood monitoring patient recalls).
• Oversee infection control compliance and audit, alongside the clinical lead.
• Arrange Fire Safety inspections and Fire Evacuations drills. Ensure that daily, weekly and monthly fire audits are completed.
• Carry out Fire Marshall duties when required
• Arrange PAT Testing and Calibration of relevant equipment.
• Oversee the legionella testing and ensure the practice is complaint and safe.
• Manage the external cleaning contract.
• Support and maintain and update the Business Continuity Plan

• Other duties as required by partners/ GPs & Practice Manager.

Information Technologyand other services

• Have a working knowledge of appropriate software and hardware.
• Resolve IT issues as they arise, including system failure, computer upgrades, printer problems, and any other third-party applications, including those integrated with the clinical system.
• Manage faults with intruder and fire alarms as they arise.
• Manage the telephone system to ensure that service is maintained.
• Manage the waiting room TV screen.
• Assist where necessary with Online Access issues.

Person Specification

Experience

Essential

• Understanding of Information Governance and GDPR
• Understanding of CQC Key Lines of Enquiry and inspection process
• Familiarity with clinical governance, safeguarding, infection control and incident reporting systems
• Experience within the NHS or similar health care setting
• Experience in a customer focused environment
• Experience of using a clinical medical IT system or similar
• Experience with audits, policies, standard operating procedures
• Experience of training staff

Desirable

• Evidence of working within a multidisciplinary team
• Knowledge of primary care in the NHS and compliance policies
• Experience of health and safety regulations and compliance within a health care setting
• Experience in healthcare administration, governance, risk or compliance

Personal Qualities

Essential

• Good level of IT skills/typing skills -computer literate in Microsoft Word, Excel and Outlook
• Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
• Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure and meet deadlines
• Ability to adapt and respond to change.
• The ability to use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of team spirit.
• Able to promote good working relationships

Desirable

• Computer literate in EMIS clinical system

Qualifications

Essential

• Educated to GCSE level or equivalent, including Maths and English (Grade C or above)

Desirable

• AMSPAR qualifications
• A levels or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Charlton Hill Surgery

Address

Charlton Road

Andover

Hampshire

SP10 3JY

Employer's website

https://www.charltonhillsurgery.co.uk/ (Opens in a new tab)