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Beech Tree Surgery

Receptionist

Information:

This job is now closed

Job summary

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare they need? If you like variety and enjoy working in a fast paced environment, within a fantastic team, this may be the perfect opportunity for you!

Some of the benefits of working at Beech Tree Surgery include:Free on-site parking, a well equipped staff kitchen and staff room, enrolment onto the NHS Pension Scheme, discount at Beech Tree Eyecare (next door to the surgery), uniform (tops). Annual bake-off competition. Christmas staff party. In addition to the above, you will be part of an amazing, friendly, caring, conscientious and supportive team, run and managed by the Patient Services Manager.

Main duties of the job

The main duties of this role include being the first point of contact for our patients, on the telephone, face to face, or via our online consultation tool/online services. You will ensure that patients are signposted appropriately in a professional and empathetic manner, using various online systems. You will also carry out many different administration duties including processing prescriptions and other paperwork which requires good attention to detail.

About us

We are a 4 GP Partner teaching practice with a large and varied Clinical team, situated in a purpose-built premises in Selby providing care to approximately 16,000 patients. We also have two part time branch surgeries in the villages of Riccall and Carlton. We also have private providers that work from our site on Doncaster Road including an Opticians and a Pharmacy as well as several Care Providers that occasionally work from a consultation room within the surgery. The Practice comprises of various teams which all work together to provide an efficient and effective service for our patients.

Details

Date posted

23 November 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0991-23-0011

Job locations

68 Doncaster Road

Selby

YO8 9AJ


Job description

Job responsibilities

The following is a brief indication of some of the elements of this varied and complex role:-

Opening and closing the surgery, and general housekeeping to ensure a pleasant environment for our patients.

Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).

Re-arranging of appointments and clinics when required

Greeting patients and visitors at the front desk for appointments and queries etc

Issuing prescriptions in line with Practice Protocols

Handing out prescriptions and other documents to patients in line with Practice Protocols

Giving out results and other clinical information to patients in line with Practice Protocols

Receiving of patient samples in line with practice Protocols

Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff

Emptying GP out trays and pigeon holes and taking appropriate action with the content

Attendance at staff and team meetings (as far as reasonably possible)

To follow all Practice Policies

To complete all mandatory training (e-learning)

Any other reasonable task

Job description

Job responsibilities

The following is a brief indication of some of the elements of this varied and complex role:-

Opening and closing the surgery, and general housekeeping to ensure a pleasant environment for our patients.

Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).

Re-arranging of appointments and clinics when required

Greeting patients and visitors at the front desk for appointments and queries etc

Issuing prescriptions in line with Practice Protocols

Handing out prescriptions and other documents to patients in line with Practice Protocols

Giving out results and other clinical information to patients in line with Practice Protocols

Receiving of patient samples in line with practice Protocols

Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff

Emptying GP out trays and pigeon holes and taking appropriate action with the content

Attendance at staff and team meetings (as far as reasonably possible)

To follow all Practice Policies

To complete all mandatory training (e-learning)

Any other reasonable task

Person Specification

Qualifications

Essential

  • The successful applicant will need to have the following qualities:-
  • A good standard of education.
  • Excellent customer service skills.
  • Empathy and compassion.
  • Resilience.
  • Adaptable.
  • Positive attitude.
  • Ability to work calmly under pressure in a fast paced environment.
  • Flexible.
  • Hard working team player.
  • Proactive.

Desirable

  • A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable .
  • IT Experience (knowledge of SystmOne GP would be beneficial but not essential)
Person Specification

Qualifications

Essential

  • The successful applicant will need to have the following qualities:-
  • A good standard of education.
  • Excellent customer service skills.
  • Empathy and compassion.
  • Resilience.
  • Adaptable.
  • Positive attitude.
  • Ability to work calmly under pressure in a fast paced environment.
  • Flexible.
  • Hard working team player.
  • Proactive.

Desirable

  • A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable .
  • IT Experience (knowledge of SystmOne GP would be beneficial but not essential)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beech Tree Surgery

Address

68 Doncaster Road

Selby

YO8 9AJ


Employer's website

https://www.beechtreesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Beech Tree Surgery

Address

68 Doncaster Road

Selby

YO8 9AJ


Employer's website

https://www.beechtreesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Manager

Karen Sherwood

k.sherwood1@nhs.net

01757244901

Details

Date posted

23 November 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0991-23-0011

Job locations

68 Doncaster Road

Selby

YO8 9AJ


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