Deputy Practice Manger

Job summary

As Deputy Practice Manager, you will play a central role in supporting the smooth and efficient running of the practice. You will oversee reception and administrative teams, ensuring services run effectively day to day while maintaining a high standard of patient care and access.

Youll support staff management by helping with recruitment, training, appraisals, and absence monitoring, while also promoting a positive and professional team culture. Leading regular team meetings, coordinating communication, and encouraging continuous improvement will be key parts of your role.

You will also contribute to the operational and financial performance of the practice, assisting with budgeting, payroll processes, and monitoring service targets. Alongside this, youll help ensure the practice remains compliant with regulations, maintains high governance standards, and provides a safe, well-managed environment.

This is a varied and hands-on role, ideal for someone who enjoys leadership, problem-solving, and making a meaningful impact on both staff experience and patient services.

Main duties of the job

As Deputy Practice Manager, you will support the smooth and effective running of the practice, working across operations, staff management, performance, and patient services in a varied and hands-on role.

You will oversee the day-to-day management of reception and administration teams, including rota planning to ensure safe staffing and continuity. This includes monitoring appointment systems and patient access, arranging GP and clinician locums when required, and organising internal meetings. You will also support the delivery of service improvements to enhance efficiency and patient experience.

You will play an important role in staff management, supporting recruitment, induction, training, and appraisals, as well as managing absence processes and contributing to disciplinary and grievance procedures. Promoting a positive, professional team culture will be key.

You will lead regular team meetings, coordinate internal communications, and support staff development and engagement. In addition, you will assist with financial processes including budget monitoring, payroll support, and tracking performance targets such as QOF and Enhanced Services.

You will help ensure compliance with CQC standards, maintain policies and procedures, oversee health and safety, GDPR, and building management. You will also manage patient feedback and complaints, support PPG activity, and contribute to ongoing service and business development.

About us

St Johns Way Medical Centre is a well-established, busy GP practice based in North London N19, we are committed to delivering high-quality, patient-centred care to a diverse local community. We are a supportive and forward-thinking team with a strong focus on collaboration, continuous learning, and service improvement.

The practice is led by 5 GP Partners and supported by an experienced Practice Manager, alongside a wider multidisciplinary team. Our clinical team includes 7 Salaried GPs, GP trainees at various stages (ST1, ST2, ST3, and FY2), 4 Nurses, 1 Healthcare Assistant, Mental Health Nurse, 2 Pharmacist, Social Prescriber, and a First Contact Physiotherapist. We operate across a purpose built building with 14 consultation rooms, enabling us to provide a wide range of services to our patients.

Our non-clinical team consists of 13 dedicated administration and reception staff who play a vital role in ensuring the practice runs smoothly and patients receive a high standard of service.

We pride ourselves on maintaining a friendly, inclusive, and professional working environment where staff feel valued and supported. We are committed to staff development and training, encouraging everyone to grow in their roles. This is an excellent opportunity to join a welcoming team that works together to make a real difference in primary care.