Practice Business Manager

Job description

Job responsibilities

Job Description:

Join Our Team Help Shape the Future of Primary Care in Islington

Are you an experienced, forward-thinking leader who thrives on bringing people together, finding smart solutions, and making a tangible difference to patients and staff?

Were a friendly, innovative GP partnership in the heart of Islington, caring for nearly 14,000 patients and working closely with our Primary Care Network and community health partners. Our current Practice Manager is moving on, and were now looking for a confident, capable, and compassionatePractice Business Managerto help lead our next phase of growth.

This is a senior leadership role at the core of our organisation one that balances strategic oversight with day-to-day operational excellence. Youll work closely with the GP Partners and our multidisciplinary team to deliver safe, effective, and patient-centred care, while ensuring the business runs smoothly and efficiently.

Main Duties of the Job

• Provide inspiring leadership to our practice team, fostering a positive, inclusive, and high-performing culture.
• Oversee HR and people management including recruitment, staff development, wellbeing, and performance management.
• Take responsibility for financial management: budgets, payroll, income streams (QOF, IIF, LES/DES, PCN), and business planning.
• Ensure full compliance with CQC, GDPR, DSPT, Health & Safety, and safeguarding standards.
• Drive digital transformation, maximising tools such as Anima AI and Ardens Manager to streamline processes and improve outcomes.
• Support strategic development, including estate planning and service expansion to meet future population needs.
• Build strong relationships across our PCN, ICB, and local health networks, representing the practice at key forums.
• Engage with our patient community through the PPG, digital platforms, and meaningful communication.
• Work collaboratively with partners to maintain an efficient, compassionate, and sustainable practice environment.

About Us

We are a long-established, patient-focused GP partnership based in vibrant Islington. We pride ourselves on:

• A friendly, professional, and supportive team environment.
• A strong reputation for quality patient care and innovation.
• A proactive approach to digital tools, data driven improvement, and sustainability.
• Strong collaboration with our PCN, neighbourhood teams, and local organisations.
• A commitment to developing our people and helping everyone thrive at work.

This is an exciting time to join us as we modernise our systems, plan for estate improvements, and continue building on a culture of excellence, teamwork, and compassion.

About You

Were looking for someone who is motivated, resilient, and capable of leading with both professionalism and warmth. Youll have the confidence to manage complexity, the empathy to support your team, and the drive to make continuous improvement part of everyday life.

Essential:

• Proven leadership and management experience, ideally within healthcare or a similar complex environment.
• Strong HR and people management skills.
• Sound financial and business management expertise.
• Experience in governance, risk, and compliance.
• Excellent communication, organisational, and problem-solving abilities.
• Strong IT and digital literacy, including confidence with data analysis and practice systems.

Desirable:

• Previous experience within primary care or NHS management.
• Estates or project management experience.
• A formal qualification in management, business, or healthcare leadership.

Terms and Conditions

• Hours:Full-time (37.5 hours per week), with flexibility for a 4-day week or alternative arrangements.
• Working:On-site leadership presence required; scope for some remote working.
• Salary:£65,000 £70,000 per annum (FTE, dependent on experience).
• Contract:Permanent.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Degree or Degree Equivalent

Desirable

• Qualified Practice Manager
• Qualified in Leadership and Management

Experience

Essential

• Proven leadership and management experience, ideally within healthcare or a similar complex environment.
• Strong HR and people management skills.
• Sound financial and business management expertise.
• Experience in governance, risk, and compliance.
• Excellent communication, organisational, and problem-solving abilities.
• Strong IT and digital literacy, including confidence with data analysis and practice systems.

Desirable

• Previous experience within primary care or NHS management.
• Estates or project management experience.
• A formal qualification in management, business, or healthcare leadership.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St John’s Way Medical Centre

Address

96 St. John's Way

London

N19 3RN

Employer's website

https://www.stjohnsway.nhs.uk/ (Opens in a new tab)