Job summary
The Heron Medical Practice is seeking a Health Care Assistant to join our team on a permanent basis. The role is for 16-20 hours per week, with the option to discuss.
If youre looking to be part of a friendly and progressive practice and want a fulfilling career opportunity, we would love to hear from you.
Interviews will be held on Tuesday, 4th November 2025.
Main duties of the job
As a Health Care Assistant at The Heron Medical Practice, you will play a vital role in providing hands-on care to our patients.
We are seeking a well-rounded HCA with experience in blood collection, diabetic foot checks, wound care, patient health assessments, and maintaining accurate patient records. You will also support general clinical and administrative duties as required.
Additionally, you will have the opportunity to enroll in future courses to support your career growth and personal development.
About us
The Heron Medical Practice is a 7-partner general medical practice serving a diverse patient population in Herne Bay and Hersden.
Our team is passionate about delivering high-quality care to our patients while maintaining a strong commitment to professionalism. We pride ourselves on fostering a collaborative work environment with excellent team spirit.
We have a dedicated team of allied health professionals, including a Practice Pharmacist, Community Pharmacist, Paramedic, Practice Nurses, and Health Care Assistants.
The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people and hold a PLATINUM award for being a 'green' practice in Kent.
Safeguarding
The practice ensures that all staff are trained to respond promptly to any safeguarding concerns, helping to keep patients safe from harm.
Job description
Job responsibilities
Core Responsibilities of the Health Care Assistant
Please note that, occasionally, additional tasks may be required depending on workload and staffing levels.
-
Provide routine clinical care to patients in line with practice policies and protocols
-
Deliver wound care to patients
-
Perform phlebotomy
-
Conduct spirometry tests
-
Record ECGs
-
Process and manage laboratory samples requested by GPs and Nurses
-
Clear and re-stock consulting rooms
-
Assist in the assessment and monitoring of patients health and well-being
-
Undertake specific clinical activities for named patients as delegated and trained
-
Help raise awareness of health and well-being and promote healthy lifestyles
-
Maintain accurate clinical records in compliance with relevant legislation
-
Ensure effective use of read codes
-
Chaperone patients when necessary
-
Assist GPs with minor surgery as required
-
Support ophthalmology clinics
-
Aid the team in handling clinical emergencies
-
Recognize and refer patients presenting with mental health needs
-
Support patients in the use of prescribed or over-the-counter medicines (within own scope of practice)
-
Deliver opportunistic health promotion where appropriate
Job description
Job responsibilities
Core Responsibilities of the Health Care Assistant
Please note that, occasionally, additional tasks may be required depending on workload and staffing levels.
-
Provide routine clinical care to patients in line with practice policies and protocols
-
Deliver wound care to patients
-
Perform phlebotomy
-
Conduct spirometry tests
-
Record ECGs
-
Process and manage laboratory samples requested by GPs and Nurses
-
Clear and re-stock consulting rooms
-
Assist in the assessment and monitoring of patients health and well-being
-
Undertake specific clinical activities for named patients as delegated and trained
-
Help raise awareness of health and well-being and promote healthy lifestyles
-
Maintain accurate clinical records in compliance with relevant legislation
-
Ensure effective use of read codes
-
Chaperone patients when necessary
-
Assist GPs with minor surgery as required
-
Support ophthalmology clinics
-
Aid the team in handling clinical emergencies
-
Recognize and refer patients presenting with mental health needs
-
Support patients in the use of prescribed or over-the-counter medicines (within own scope of practice)
-
Deliver opportunistic health promotion where appropriate
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Vision user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow clinical policy and procedure
Desirable
- Experience with audit and able to lead audit programmes
- Experience with clinical risk management
Qualifications
Essential
- The Care Certificate (or equivalent level 3 qualification)
Desirable
Clinical Knowledge and Skills
Essential
- Wound Care / Removal of sutures & staples
- ECGs
- Venepuncture
- New patient medicals
- Chaperone procedure
- Understands the importance of evidence based practice
- Ability to record accurate clinical notes
- Ability to work within own scope of practice and understanding when to refer to GPs
- Knowledge of health promotion strategies
- Understands the requirement for PSDs and associated policy
Desirable
- Spirometry
- Knowledge of public health issues in the local area
- Awareness of issues within the wider health arena
Experience
Essential
- Experience of working in a primary care environment
Desirable
- Experience of working as a HCA
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance
- NMC registration
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Vision user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow clinical policy and procedure
Desirable
- Experience with audit and able to lead audit programmes
- Experience with clinical risk management
Qualifications
Essential
- The Care Certificate (or equivalent level 3 qualification)
Desirable
Clinical Knowledge and Skills
Essential
- Wound Care / Removal of sutures & staples
- ECGs
- Venepuncture
- New patient medicals
- Chaperone procedure
- Understands the importance of evidence based practice
- Ability to record accurate clinical notes
- Ability to work within own scope of practice and understanding when to refer to GPs
- Knowledge of health promotion strategies
- Understands the requirement for PSDs and associated policy
Desirable
- Spirometry
- Knowledge of public health issues in the local area
- Awareness of issues within the wider health arena
Experience
Essential
- Experience of working in a primary care environment
Desirable
- Experience of working as a HCA
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance
- NMC registration
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
