GP Receptionist

The Heron Medical Practice

Information:

This job is now closed

Job summary

The Heron Medical Practice are currently recruiting for a GP Receptionist to join our Team on a full time basis. We are seeking a candidate who has excellent communication and organisational skills, a positive attitude and commitment to work. The position available is full time across four days, totalling 39 hours per week. The candidate should be able to work until 8 pm if required.

We can offer you:

  • Great learning & development opportunities
  • Support of a highly skilled and knowledgeable team
  • NHS Pension Scheme
  • 5 weeks Annual Leave increasing with service
  • Birthday Leave
  • Free company eye test
  • Team building days

Main duties of the job

As a Receptionist, you will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

The Heron Medical Practice is a 7 Partner general medical practice with a wide ranging patient demographic based in Herne Bay and Hersden.

The Practice team is passionate about providing a high quality service to our patients, as well as maintaining a high level of professionalism. Our work environment boasts strong team-working ethics.

We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs.

The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people and hold a PLATINUM award for being a 'green' practice in Kent.

If you would like to be part of a friendly and progressive practice, then we would like to hear from you.

Date posted

12 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0968-25-0006

Job locations

161 Station Road

Herne Bay

Kent

CT6 5NF


The Heron Medical Practice

269 Reculver Road

Herne Bay

Kent

CT6 6SR


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

c. Signpost patients to the correct service

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Data entry of temporary registrations and relevant patient information as required

g. Input data into the patients healthcare records as necessary

h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Retrieve and file medical records

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

c. Signpost patients to the correct service

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Data entry of temporary registrations and relevant patient information as required

g. Input data into the patients healthcare records as necessary

h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Retrieve and file medical records

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a GP Surgery

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Skills

Essential

  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Competent in the use of Office and Outlook
  • Clear, polite telephone manner

Desirable

  • EMIS user

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a GP Surgery

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Skills

Essential

  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Competent in the use of Office and Outlook
  • Clear, polite telephone manner

Desirable

  • EMIS user

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Heron Medical Practice

Address

161 Station Road

Herne Bay

Kent

CT6 5NF


Employer's website

https://www.theheronmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Heron Medical Practice

Address

161 Station Road

Herne Bay

Kent

CT6 5NF


Employer's website

https://www.theheronmedicalpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Customer Services Manager

Michelle Stone

michelle.stone6@nhs.net

01227742226

Date posted

12 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0968-25-0006

Job locations

161 Station Road

Herne Bay

Kent

CT6 5NF


The Heron Medical Practice

269 Reculver Road

Herne Bay

Kent

CT6 6SR


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