Job summary
We are looking for a confident, highly experienced team player with excellent communication and organisational skills, a positive attitude and commitment to work, to join the Heron Medical Practice.
We have two Receptionist posts available on a part-time basis. Please see working/shift patterns attached to our job post.
The interviews will be held on Thursday 14th November 2024.
The Heron Medical Practice is a 7 Partner general medical
practice with a wide ranging patient demographic based in Herne Bay and Hersden.
The Practice team is passionate about providing a high
quality service to our patients, as well as maintaining a high level of
professionalism. Our work environment
boasts strong team-working ethics.
We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs.
The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people. Our pledges can be found via our Practice website.
If you would like to be part of a friendly and progressive practice, then we would like to hear from you.
Main duties of the job
As a Receptionist, you will be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
About us
The Heron Medical Practices looks after 18,000 patients across Herne Bay and Hersden over 3 sites. We have a large team of doctors, advanced care practitioners, nurses and other clinicians as well as a large team on non-clinical support staff.
We are training practice with a strong development ethos.
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment system
b.
Process personal, telephone and e-requests for appointments
c.
Answer incoming phone calls, transferring calls or dealing with the
callers request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests from patients, team
members and external agencies
f.
Photocopy documentation as required
g.
Data entry of temporary registrations and relevant patient information
as required
h.
Input data into the patients healthcare records as necessary
i.
Direct requests for information i.e. SAR, insurance / solicitors letters
and DVLA forms to the Medical Secretaries
j.
Manage all queries as necessary in an efficient manner
k.
Carry out system searches as requested
l.
Retrieve and file medical records
m.
Maintain a clean, tidy, effective working area at all times
n.
Monitor and maintain the reception area and notice boards
o.
Support all clinical staff with general tasks as requested
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment system
b.
Process personal, telephone and e-requests for appointments
c.
Answer incoming phone calls, transferring calls or dealing with the
callers request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests from patients, team
members and external agencies
f.
Photocopy documentation as required
g.
Data entry of temporary registrations and relevant patient information
as required
h.
Input data into the patients healthcare records as necessary
i.
Direct requests for information i.e. SAR, insurance / solicitors letters
and DVLA forms to the Medical Secretaries
j.
Manage all queries as necessary in an efficient manner
k.
Carry out system searches as requested
l.
Retrieve and file medical records
m.
Maintain a clean, tidy, effective working area at all times
n.
Monitor and maintain the reception area and notice boards
o.
Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
