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The Heron Medical Practice

Medical Secretary

Information:

This job is now closed

Job summary

We are seeking a highly motivated individual to work on a part time basis (25 hours per week) who will provide general secretarial support to the Practice Manager, Doctors and Health Professionals, involving word processing and audio typing skills with general clerical work.

Main duties of the job

Messages

  • Take messages for GPs from patients and other agencies
  • Record all conversations on the phone and at the desk
  • Deals with visit requests and inform doctor

Post

  • Post and results in/out-enter details on computer
  • Insurance medicals/reports-book appointments, photocopy, post

Appointments

  • Make appointments telephone/surgery as required
  • In-house appointments (assist with)

Hospitals

  • Arrange patient transport/ambulance where necessary
  • Expedite appointments/tests as required

Telephones

  • Have a working knowledge of telephones and bleep system, during and after hours

Computers

  • Check own doctors computer schedule correct for following week

Prescriptions

  • Arranging acute prescriptions

Other tasks

  • Arrange PPG work and meetings.
  • Clearing doctors room twice a day/replacing tapes
  • Any other tasks allocated by managers.

About us

The Heron Medical Practice is a 7 GP Partner general Medical Practice with approx. 18,500 wide-ranging patient demographic based between Herne Bay and Canterbury.

The Practice team is passionate about providing a high quality service to our patients, as well as maintaining a high level of professionalism. Our work environment boasts strong team-working ethics. We are a training practice across three sites (Herne Bay and the Canterbury area) and host many additional services including Ophthalmology and Ultrasound.

We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs.

The Practice prides themselves on holding numerous accreditations to look after our employees. Our pledges can be found via our Practice website.

If you would like to be part of a friendly and progressive practice, then we would like to hear from you.

Details

Date posted

02 October 2023

Pay scheme

Other

Salary

£12.16 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0968-23-0004

Job locations

161 Station Road

Herne Bay

Kent

CT6 5NF


The Heron Medical Practice

269 Reculver Road

Herne Bay

Kent

CT6 6SR


Job description

Job responsibilities

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Follow GDPR guidance and practice policy

b. Typing letters, reports and associated documentation as required

c. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

d. Manage all enquires in an effective manner

e. Maintain an accurate referrals database

f. Input data into the patients healthcare records as necessary

g. Process referrals using the electronic referral system (ERS)

h. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

i. Read code data on EMISWEB

j. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

k. Manage all administrative queries as necessary

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. To attend training where applicable and ensuring all mandatory training is kept up to date.

o. Support all clinical staff with general administrative tasks as requested

p. To provide cover for members of the secretarial team during periods of sickness and annual leave

Job description

Job responsibilities

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Follow GDPR guidance and practice policy

b. Typing letters, reports and associated documentation as required

c. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

d. Manage all enquires in an effective manner

e. Maintain an accurate referrals database

f. Input data into the patients healthcare records as necessary

g. Process referrals using the electronic referral system (ERS)

h. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

i. Read code data on EMISWEB

j. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

k. Manage all administrative queries as necessary

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. To attend training where applicable and ensuring all mandatory training is kept up to date.

o. Support all clinical staff with general administrative tasks as requested

p. To provide cover for members of the secretarial team during periods of sickness and annual leave

Person Specification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills, including audio typing
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS / Systmone / Vision user skills

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting as a medical secretary
Person Specification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills, including audio typing
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS / Systmone / Vision user skills

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting as a medical secretary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Heron Medical Practice

Address

161 Station Road

Herne Bay

Kent

CT6 5NF


Employer's website

https://www.theheronmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Heron Medical Practice

Address

161 Station Road

Herne Bay

Kent

CT6 5NF


Employer's website

https://www.theheronmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Claire Sears

claire.sears@nhs.net

01227742226

Details

Date posted

02 October 2023

Pay scheme

Other

Salary

£12.16 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0968-23-0004

Job locations

161 Station Road

Herne Bay

Kent

CT6 5NF


The Heron Medical Practice

269 Reculver Road

Herne Bay

Kent

CT6 6SR


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