Care Navigator

Job summary

We have an opportunity for an enthusiastic and proactive Care Navigator to join our team on apart-time basis for 30 hours per week Tuesday 9.00-17.00 Wednesday 11.00-19.00Thursday 8.00-16.00 Friday 10.00-18.00.

The Care Navigator is the first point of contact for patients, providing a professional, compassionate, and effective reception and navigation service. The post holder supports patients to access the right care at the right time by signposting, coordinating care, and facilitating the smooth running of the practice.

Main duties of the job

The main responsibilities of the role include:

• 1. Patient Navigation & Signposting:

  - Understand patient needs using active listening and problem-solving.

  - Direct patients to the appropriate clinician or service.

  - Promote self-care and community services.

  - Support patients in using digital tools.

  2. Reception & Administrative Duties:

  - Manage appointments and telephone/online enquiries.

  - Process prescriptions, results, and messages.

  - Maintain accurate clinical records.

  - Support clinic flow and reception duties.

  3. Care Coordination:

  - Assist with referrals, follow-ups, and complex patient needs.

  - Work with GPs, nurses, pharmacists, social prescribers, and PCN teams.

  4. Communication & Customer Service:

  - Provide professional service.

  - Manage challenging conversations calmly.

  - Uphold confidentiality.

About us

We are a friendly supportive well-established team based in Hertfordshire and serve a population of around 10,000 patients. Our clinical team includes 5 GP's, 2 nurses and 1 HCA. With an active PCN, we have support from pharmacists, care coordinators, social prescribers, community nurses, midwives and health visitors, mental health practitioners and physiotherapists.