Job summary
An exciting opportunity has arisen to join the friendly Reception / Administrative team at Penny Lane Surgery, working 1.30-6.30pm Monday, Tuesday and Friday.
Main duties of the job
The candidate should be computer literate, have excellent customer service and communication skills. The candidate should be punctual and able to work as a team member. You will be required to deal with patients and visitors at the reception desk and via phone and therefore a pleasant and professional manner is required.
Experience working on EMIS web is desirable but not essential.
About us
Penny Lane Surgery is a busy family practice, located in a very pleasant residential area of Liverpool.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
- Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
- Enter patient information onto the computer as required.
- Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
- Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.
Top of Form
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
- Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
- Enter patient information onto the computer as required.
- Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
- Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.
Top of Form
Person Specification
Experience
Desirable
- - Experience of working in a GP practice
- - Experience of working with EMIS web
- - Understanding of medical terminology
Qualifications
Desirable
- GCSE Maths and English grade c (or equivalent)
Person Specification
Experience
Desirable
- - Experience of working in a GP practice
- - Experience of working with EMIS web
- - Understanding of medical terminology
Qualifications
Desirable
- GCSE Maths and English grade c (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.