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Penny Lane Surgery

GP Receptionist

The closing date is 13 June 2025

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Job summary

An exciting opportunity has arisen to join the friendly Reception / Administrative team at Penny Lane Surgery, working 1.30-6.30pm Monday, Tuesday and Friday.

Main duties of the job

The candidate should be computer literate, have excellent customer service and communication skills. The candidate should be punctual and able to work as a team member. You will be required to deal with patients and visitors at the reception desk and via phone and therefore a pleasant and professional manner is required.

Experience working on EMIS web is desirable but not essential.

About us

Penny Lane Surgery is a busy family practice, located in a very pleasant residential area of Liverpool.

Details

Date posted

19 May 2025

Pay scheme

Other

Salary

£12.66 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0950-25-0002

Job locations

7 Smithdown Place

Liverpool

L15 9EH


Job description

Job responsibilities

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Enter patient information onto the computer as required.
  • Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

Top of Form

Job description

Job responsibilities

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Enter patient information onto the computer as required.
  • Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

Top of Form

Person Specification

Experience

Desirable

  • - Experience of working in a GP practice
  • - Experience of working with EMIS web
  • - Understanding of medical terminology

Qualifications

Desirable

  • GCSE Maths and English grade c (or equivalent)
Person Specification

Experience

Desirable

  • - Experience of working in a GP practice
  • - Experience of working with EMIS web
  • - Understanding of medical terminology

Qualifications

Desirable

  • GCSE Maths and English grade c (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penny Lane Surgery

Address

7 Smithdown Place

Liverpool

L15 9EH


Employer's website

https://www.pennylanesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Penny Lane Surgery

Address

7 Smithdown Place

Liverpool

L15 9EH


Employer's website

https://www.pennylanesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Kate Prouse

kate.prouse@livgp.nhs.uk

01517332800

Details

Date posted

19 May 2025

Pay scheme

Other

Salary

£12.66 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0950-25-0002

Job locations

7 Smithdown Place

Liverpool

L15 9EH


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