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NORTHGATE SURGERY

GP Surgery Receptionist

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This job is now closed

Job summary

RECEPTIONIST - NORTHGATE SURGERY, PONTEFRACT

WORK PATTERN:

MONDAY - FRIDAY BETWEEN THE HOURS OF 7AM-6:30PM

We are looking for a experienced Receptionist to join our team. This is a busy Practice and you will be very involved in patient care, from organising appointments, using care navigation techniques (full training given), working closely with our clinical triage team, assisting on front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book in to specialist clinics, handling the movement of patient records, scanning and summarising (training given). The role is for 37 hours a week. However, flexibility is essential as you will also be expected to cover for holidays and sickness. Pay rate is competitive and you will receive 6 weeks holiday plus bank holiday (pro rata). Previous experience as a Receptionist in General Practice or another busy reception environment is essential.

Main duties of the job

Making appointments for patients

Care Navigate to other services if appropriate

Deal with online services such as Patchs, Emails and GP Billing

Handling queries and requests regarding prescriptions

Register new patients and temporary residents

Ensure outstanding queries are explained and handed over to next shift, as necessary

Collect payments from patients for non-NHS services

About us

Northgate Surgery is a large doctors practice in Pontefract with 15468 patients. The practice is dynamic and innovative in the way it is run. We like to work at the forefront of change. We are heavily involved in our Primary Care network and work closely with the other Practices. Northgate surgery is a training practice with a wide variety of different students. Benefits package includes competitive salary, NHS pension and 6 weeks holiday.

Details

Date posted

07 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0946-25-1234

Job locations

Northgate

Pontefract

West Yorkshire

WF8 1NF


Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

Filing and Administration

16. Pulling Lloyd George envelopes when requested by doctors

17. Summarising of patient notes

18.  Read coding and scanning of daily post

19. Assisting with insurance paperwork

20. Assisting with QOF work and any other initiative run by the Practice

General

21. Input and extract information from Practice computer system

22. Observe health and safety guidelines at all times

23. General housekeeping (e.g. keeping reception and waiting areas tidy)

24. Any other reasonable duties as necessary

Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

Filing and Administration

16. Pulling Lloyd George envelopes when requested by doctors

17. Summarising of patient notes

18.  Read coding and scanning of daily post

19. Assisting with insurance paperwork

20. Assisting with QOF work and any other initiative run by the Practice

General

21. Input and extract information from Practice computer system

22. Observe health and safety guidelines at all times

23. General housekeeping (e.g. keeping reception and waiting areas tidy)

24. Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • NVQ level 2 in Customer Care

Experience

Essential

  • Experience of working with the general public
  • Strong Customer Service background

Desirable

  • Experience of SystmOne
  • Experience of working in a GP Practice
Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • NVQ level 2 in Customer Care

Experience

Essential

  • Experience of working with the general public
  • Strong Customer Service background

Desirable

  • Experience of SystmOne
  • Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NORTHGATE SURGERY

Address

Northgate

Pontefract

West Yorkshire

WF8 1NF


Employer's website

https://www.northgatesurgery.org/index.aspx (Opens in a new tab)

Employer details

Employer name

NORTHGATE SURGERY

Address

Northgate

Pontefract

West Yorkshire

WF8 1NF


Employer's website

https://www.northgatesurgery.org/index.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Charlotte Barter

charlotte.barter@nhs.net

01977703635

Details

Date posted

07 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0946-25-1234

Job locations

Northgate

Pontefract

West Yorkshire

WF8 1NF


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