Job summary
We are looking for an organised and proactive Assistant Care Coordinator to join the team at The Portchester Practice on a 6-month fixed-term contract to provide maternity cover, with the possibility of extension to 12 months (This is not a carer post). You would also have the oppertunity to remain with the practice as bank staff to provide ongoing cover.
This is an excellent opportunity to join a friendly and supportive GP practice where teamwork and patient care are at the centre of everything we do. The role will support our clinicians and care coordinator by helping manage online consultation requests, coordinating patient contact and ensuring patient records are accurate and up to date.
You will be part of a well-established primary care team committed to delivering high-quality care to our local community. In return, we offer a supportive working environment, opportunities to develop new skills and the chance to play an important role in helping patients access the right care at the right time.
Main duties of the job
The Assistant Care Coordinator will support the clinical team and care coordinator by helping manage online consultation requests, ensuring they are correctly linked to patient records and directed to the most appropriate clinician or service.
The role also involves contacting patients to arrange appointments or follow-up care, assisting with maintaining accurate patient records and supporting routine clinical coding. In addition, the post holder will provide general administrative support within the practice hub, helping ensure patient requests are managed efficiently and that patients receive timely information and support.
About us
The Portchester Practice is an expanding practice with approximately 11,300 patients, located in Portchester between Fareham and Portsmouth on the south coast. The practice is well regarded locally and ranked within the top 20 practices in Hampshire in the recent GP Patient Survey.
We have a strong and supportive primary care team committed to delivering high-quality patient care. The practice has a strong training ethos and includes five GP partners, three retained GPs and several GP registrars.
Our nursing team consists of a lead nurse, four practice nurses, three healthcare support workers and a phlebotomist.
We are part of Fareham and Portchester PCN, which provides additional professional support including paramedics, a home visiting service, clinical pharmacists, first contact musculoskeletal practitioners and social prescribers.
The practice has a strong management and administrative team supporting clinicians, and we pride ourselves on teamwork, mutual respect and a supportive working environment.
Job description
Job responsibilities
The Assistant Care Coordinator will support clinicians and the care coordination team by helping manage patient requests, maintaining accurate patient records and providing administrative support to ensure the efficient delivery of services within the practice.
Online consultation support
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Assist in managing incoming eConsult requests within the smart inbox.
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Link online consultation requests to the correct patient records within EMIS.
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Support the accurate transfer of information into the clinical system.
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Identify requests that may be suitable for administrative resolution or signposting and escalate where required.
Patient record and data management
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Assist with coding routine information such as smoking status and alcohol consumption within patient records.
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Help ensure patient records remain accurate and up to date.
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Support the team in maintaining good quality clinical coding.
Patient contact and appointment coordination
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Contact patients by telephone, SMS or email to arrange appointments or follow-ups as directed by clinicians or the care coordinator.
-
Support the coordination of appointments to ensure patients are directed to the most appropriate clinician or service.
Communication and patient support
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Act as a point of contact between patients and the clinical team where appropriate.
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Provide clear information to patients regarding appointments, services and next steps.
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Maintain strict confidentiality and adhere to data protection requirements at all times.
Care coordination support
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Assist the care coordinator and clinicians with the coordination of patient care.
-
Support communication between patients, carers, clinicians and external services where required.
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Help ensure that patient care information and records are kept up to date.
Administrative support
Job description
Job responsibilities
The Assistant Care Coordinator will support clinicians and the care coordination team by helping manage patient requests, maintaining accurate patient records and providing administrative support to ensure the efficient delivery of services within the practice.
Online consultation support
-
Assist in managing incoming eConsult requests within the smart inbox.
-
Link online consultation requests to the correct patient records within EMIS.
-
Support the accurate transfer of information into the clinical system.
-
Identify requests that may be suitable for administrative resolution or signposting and escalate where required.
Patient record and data management
-
Assist with coding routine information such as smoking status and alcohol consumption within patient records.
-
Help ensure patient records remain accurate and up to date.
-
Support the team in maintaining good quality clinical coding.
Patient contact and appointment coordination
-
Contact patients by telephone, SMS or email to arrange appointments or follow-ups as directed by clinicians or the care coordinator.
-
Support the coordination of appointments to ensure patients are directed to the most appropriate clinician or service.
Communication and patient support
-
Act as a point of contact between patients and the clinical team where appropriate.
-
Provide clear information to patients regarding appointments, services and next steps.
-
Maintain strict confidentiality and adhere to data protection requirements at all times.
Care coordination support
-
Assist the care coordinator and clinicians with the coordination of patient care.
-
Support communication between patients, carers, clinicians and external services where required.
-
Help ensure that patient care information and records are kept up to date.
Administrative support
Person Specification
Experience
Essential
- Experience of working in an administrative or customer service role
- Experience of working in a team environment
- Experience of managing multiple tasks and prioritising workload
- Experience of communicating with members of the public, both verbally and in writing
Desirable
- Experience of working in a GP practice, primary care or healthcare setting
- Experience of using clinical systems such as EMIS or similar patient record systems
- Experience of using online consultation systems such as eConsult
- Experience of clinical coding or maintaining electronic patient records
Person Specification
Experience
Essential
- Experience of working in an administrative or customer service role
- Experience of working in a team environment
- Experience of managing multiple tasks and prioritising workload
- Experience of communicating with members of the public, both verbally and in writing
Desirable
- Experience of working in a GP practice, primary care or healthcare setting
- Experience of using clinical systems such as EMIS or similar patient record systems
- Experience of using online consultation systems such as eConsult
- Experience of clinical coding or maintaining electronic patient records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
