Job summary
The Portchester Practice is seeking two motivated, adaptable and patient-focused Receptionists to join our busy front-of-house team. These roles are vital in supporting the smooth delivery of our services and ensuring patients can access the care they need.
As part of our Reception team, you will be the first point of contact for patients both in person and by telephone. Your responsibilities will include managing patient enquiries, booking appointments, processing repeat prescription requests, handling administrative tasks and supporting the wider clinical and administrative teams.
We are looking for individuals who can stay calm under pressure, communicate clearly and provide a high standard of service to our diverse patient population. Strong IT skills, attention to detail and the ability to work collaboratively are essential. Previous experience in a healthcare setting is helpful but not required, as full training will be provided.
If you are organised, enthusiastic and committed to delivering excellent patient care, we would be pleased to receive your application.
Vacancy 1
Monday 7.45-1.30, Tuesday 1.30-6.45, Thursday 7.45-1.30, Friday 1.30-6.45. TOTAL 22 hours
Vacancy 2
Tuesday 7.45-1.30, Wednesday 7.45-1.30, Thursday 1.30-6.45, Friday 7.45-1.30. Total 22.5 hours
Main duties of the job
Act as the first point of contact for patients, both in person and by telephone
Handle patient enquiries promptly, professionally and with sensitivity
Book, amend and cancel appointments using the clinical system
Process repeat prescription requests in line with practice protocols
Manage incoming and outgoing communications, including emails, letters and test results
Support the clinical team by preparing notes, updating records and carrying out administrative tasks
Register new patients and update patient details accurately
Maintain the reception area to ensure a welcoming and organised environment
Signpost patients to appropriate services and support where required
Follow confidentiality, safeguarding and data protection requirements at all times
Contribute to the wider administrative workload to support the smooth running of the practice
Participate in team meetings, training sessions and service improvement activities
About us
The Portchester Practice is a well-established, friendly and forward-thinking GP surgery serving a diverse local community. We pride ourselves on creating a welcoming atmosphere, a supportive work ethic and a culture where every team member plays an important part in delivering high-quality patient care.
We are a team of five GP partners, three salaried GPs, five practice nurses, three healthcare assistants and a dedicated phlebotomist. Our strong reception and administrative team is central to the smooth running of the practice, working closely with our clinical staff to ensure patients receive timely, safe and effective care.
We value teamwork, professionalism and a positive approach to problem-solving. Staff are supported with ongoing training, regular communication and opportunities to contribute to service improvements. The practice is committed to maintaining high standards, embracing innovation and fostering a respectful, collaborative working environment.
Job description
Job responsibilities
JOB DESCRIPTION
Accountable to: The
Partnership
Responsible to: The
Practice Manager
MAIN PURPOSE OF THE POST
To be part of the reception
team which contributes to the smooth running of the practice by being the first
point of contact for our patients.
Main Duties
1.
To act as a point of contact for patients needing to be in
touch with the surgery, either by telephone or face to face.
2.
To maintain a good relationship between staff and patients, by
showing sensitivity to the needs of others.
3.
To maintain total confidentiality regarding information about
patients and ensure that all patients are treated in a courteous and respectful
manner.
4.
Assist in the smooth running of the surgery by:
-
Dealing with patients politely and efficiently when they
contact the practice.
-
Answering general queries, making appointments and recording
messages accurately.
-
Booking patients into the GP triage if urgent on the day.
Other
duties will include:
-
Ensure all PC are switched on and ready for the start of the
day
-
Opening and distribution of post
-
Scanning documents into the clinical system
-
Preparation of prescriptions
-
Data entry for new registrations
-
Tidying reception/admin
office at the end of the day
-
As far as possible maintain a clear desk policy
-
Notify your line manager if you become aware of any faults
-
Covering other staff when they are on holiday or sick leave,
including some Extended Opening Hours.
Personal
Development
Attend
training as relevant to the post
Health
and safety
Work
with the practice management to achieve a healthy and safe environment and to
take care of yourself and others.
Equality
and diversity
Support
the practices vision of promoting a positive approach to diversity and equality
of opportunity.
No
smoking policy
This
practice operates a no smoking policy within all its premises and grounds
Substance
misuse
This
practice operates a Substance Misuse Policy.
Job description
Job responsibilities
JOB DESCRIPTION
Accountable to: The
Partnership
Responsible to: The
Practice Manager
MAIN PURPOSE OF THE POST
To be part of the reception
team which contributes to the smooth running of the practice by being the first
point of contact for our patients.
Main Duties
1.
To act as a point of contact for patients needing to be in
touch with the surgery, either by telephone or face to face.
2.
To maintain a good relationship between staff and patients, by
showing sensitivity to the needs of others.
3.
To maintain total confidentiality regarding information about
patients and ensure that all patients are treated in a courteous and respectful
manner.
4.
Assist in the smooth running of the surgery by:
-
Dealing with patients politely and efficiently when they
contact the practice.
-
Answering general queries, making appointments and recording
messages accurately.
-
Booking patients into the GP triage if urgent on the day.
Other
duties will include:
-
Ensure all PC are switched on and ready for the start of the
day
-
Opening and distribution of post
-
Scanning documents into the clinical system
-
Preparation of prescriptions
-
Data entry for new registrations
-
Tidying reception/admin
office at the end of the day
-
As far as possible maintain a clear desk policy
-
Notify your line manager if you become aware of any faults
-
Covering other staff when they are on holiday or sick leave,
including some Extended Opening Hours.
Personal
Development
Attend
training as relevant to the post
Health
and safety
Work
with the practice management to achieve a healthy and safe environment and to
take care of yourself and others.
Equality
and diversity
Support
the practices vision of promoting a positive approach to diversity and equality
of opportunity.
No
smoking policy
This
practice operates a no smoking policy within all its premises and grounds
Substance
misuse
This
practice operates a Substance Misuse Policy.
Person Specification
Experience
Essential
- Experience working with the general public
- Able to follow procedures
- Able to work as part of a team
- Able to use own initiative
- Good communication skills
- Good telephone manner
- Computer Literacy
- Confident approach
Desirable
- Previous GP surgery experience
- Experience of Clinical Systems - EMIS and DocMan
- Basic administration skills
Qualifications
Essential
Person Specification
Experience
Essential
- Experience working with the general public
- Able to follow procedures
- Able to work as part of a team
- Able to use own initiative
- Good communication skills
- Good telephone manner
- Computer Literacy
- Confident approach
Desirable
- Previous GP surgery experience
- Experience of Clinical Systems - EMIS and DocMan
- Basic administration skills
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
