General Practice Care Coordinator

Job description

Job responsibilities

Job description:

Care Coordinator Borchardt Medical CentreLocation:The Borchardt Medical Centre, 62 Whitchurch Road, Manchester, M20 1EB

Hours:16 Hours spread over 3 days. Working a Friday is non-negotiable, as it starting at 8-8.30am. However, we can be flexible with the other days

Salary:£12.35 whilst in probation, wage review after completion of compulsory training and a successful probationary period.

The Borchardt Medical Centre is seeking a proactive, organised, and patient-focusedCare Coordinatorto join our friendly General Practice team. This is an exciting opportunity to support our patients in accessing the right care at the right time, while helping to improve the continuity and quality of services across the practice and wider Primary Care Network (PCN).As a key member of our multidisciplinary team, you will help patients navigate health, social care, and voluntary sector services, support long-term condition management, and contribute to improving patient experience and outcomes. The role also includes undertaking phlebotomy and clinical filing/coding as part of patient care.

What Youll Do

Patient Coordination & Navigation

• Act as a central point of contact for patients needing additional support.
• Coordinate appointments, investigations, and follow-up actions.
• Help patients understand and access a wide range of services.
• Support patients to attend and engage with their healthcare appointments.

Proactive Support for Long-Term Conditions

• Identify patients who require reviews, such as frailty, chronic disease, and cancer care reviews.
• Work collaboratively with GPs, nurses, pharmacists, social prescribers, and wider PCN colleagues.

Administrative & Coordination Duties

• Manage recall systems for long-term condition clinics.
• Maintain accurate records on clinical systems (EMIS).
• Prepare information for MDT meetings and follow up actions.
• Support quality improvement and patient experience projects.

Communication & Relationship Building

• Build trusting and supportive relationships with patients, carers, and families.
• Liaise with community teams, hospitals, social care, and voluntary organisations.
• Encourage patient self-management and empowerment.

Phlebotomy

• Perform venepuncture safely and in line with practice protocols.
• Correctly label, record, and handle specimens.
• Ensure patient comfort, identification, and informed consent.
• Recognise and escalate concerns or adverse reactions.

Additional Responsibilities

• Support the management of the practices Single Point of Contact (SPOC) system for chronic disease management and care home coordination.
• Provide administrative support to clinicians and the Practice Manager, including delegating and following up tasks where appropriate.
• Participate in mandatory training, induction, appraisal, and service development activities.
• Maintain a clean and effective working environment.
• Undertake other reasonable duties aligned to the role.

Person Specification

Experience

Essential

• Essential
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user (including EMIS).
• Able to work independently and as part of a team.

Desirable

• Desirable
• - Experience in health, social care, or community support roles.
• - Understanding of personalised care approaches.
• - Knowledge of local NHS and social care pathways.
• Personal Qualities
• - Empathetic, patient-centred approach.
• - Strong problem-solving skills and attention to detail.
• - Ability to manage competing priorities.
• - Respectful of confidentiality and professional boundaries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Borchardt Medical Centre

Address

62 Whitchurch Road

Manchester

M20 1EB

Employer's website

https://www.borchardtmc.nhs.uk/ (Opens in a new tab)