Patient Assistant (Receptionist)

Job description

Job responsibilities

Patient Assistant (Receptionist)

Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness.

Job purpose

To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.

Job Summary

To be the front face of the organisation and provide outstanding service to patients.

In particular to have responsibility for

Contact with patients in reception, through phones or via digital means

Continuity of care

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Core Tasks and functions

Contact with patients

Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication

Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date

Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place

Engagement with patients

Encourage patients to engage with the practice through making comments and suggestions

Actively promote the patient questionnaire and other ways of getting patient feedback

Our Organisation

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews.

Our values are simple: be compassionate; be a friend; have fun; assume its possible.

If these values resonate with you, please join us!

Person Specification

Experience

Desirable

• EMIS WEB experience
• Experience in working in a primary Care/ GP practice

Qualifications

Essential

• GCSE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Andrews Health Centre

Address

2 Hannaford Walk

London

E3 3FF

Employer's website

https://www.bbbc.org.uk/health-centres/st-andrews-health-centre/ (Opens in a new tab)