Job summary
West Mendip Primary Care Network (PCN) is seeking a proactive
and forward-thinking Operations Manager to support the development of our
network. This is an exciting opportunity to lead and manage a
multi-disciplinary team while delivering the Primary Care Networks agenda.
As an integral part of the PCN leadership team, you will
work alongside the Clinical Director and PCN Board members to drive operational
excellence, ensure governance compliance, and translate national and local
policies into meaningful improvements for patient care. You will also provide
line management support to PCN staff and help enhance healthcare outcomes for
our local population.
Our ideal candidate will have experience working in a
Primary Care setting and a strong track record of leadership in a dynamic and
evolving environment. The role requires excellent attention to detail, as well
as the ability to manage high-quality day-to-day operations.
Main duties of the job
Job Summary
An exciting opportunity to
shape and oversee the operations of West Mendip PCN. Working
closely with the Clinical Directors and PCN Board, you will manage day-to-day
operations, including staff line management, HR responsibilities, and ensuring
compliance with all governance and legal obligations.
Key Responsibilities
Build strong relationships with all stakeholders
to support patient care delivery.
Act as the first point of contact for PCN staff,
addressing concerns and issues.
Ensure clear communication between the PCN and
member practices.
Monitor and evaluate clinical services provided
by the PCN.
Manage HR functions, including attendance,
absence management, training, and onboarding.
Support clinical governance compliance,
including CQC requirements.
Oversee recruitment, induction, and ongoing
training of staff.
Ensure all staff training is up to date and in
line with requirements.
Maintain compliance with GDPR, data security,
and confidentiality regulations.
Administer sickness and annual leave policies,
ensuring fair implementation.
Assist with investigations and responses to
complaints and significant events.
Facilitate meetings, manage PCN communications,
and support leadership in project updates.
Ensure timely data collection and submission to
meet funding and performance targets.
Oversee clinical sessions for ARRS staff,
managing patient access and attendance records.
Provide IT support for PCN staff and projects.
About us
We are a forward thinking, driven, 5 Practice Primary Care Network, collectively looking after the health and wellbeing of our patient population.
Job description
Job responsibilities
Job Summary
This newly created role provides an exciting opportunity to
shape and oversee the operations of West Mendip Primary Care Network. Working
closely with the Clinical Directors and PCN Board, you will manage the daily operations, including staff line management, HR responsibilities, and ensuring
compliance with all governance and legal obligations.
Key Responsibilities
Build strong relationships with all stakeholders
to support patient care delivery.
Act as the first point of contact for PCN staff,
addressing concerns and issues.
Ensure clear communication between the PCN and
member practices.
Monitor and evaluate clinical services provided
by the PCN.
Manage HR functions, including attendance,
absence management, training, and onboarding.
Support clinical governance compliance,
including CQC requirements.
Oversee recruitment, induction, and ongoing
training of staff.
Ensure all staff training is up to date and in
line with requirements.
Maintain compliance with GDPR, data security,
and confidentiality regulations.
Administer sickness and annual leave policies,
ensuring fair implementation.
Assist with investigations and responses to
complaints and significant events.
Facilitate meetings, manage PCN communications,
and support leadership in project updates.
Ensure timely data collection and submission to
meet funding and performance targets.
Oversee clinical sessions for ARRS staff,
managing patient access and attendance records.
Provide IT support for PCN staff and projects.
Job description
Job responsibilities
Job Summary
This newly created role provides an exciting opportunity to
shape and oversee the operations of West Mendip Primary Care Network. Working
closely with the Clinical Directors and PCN Board, you will manage the daily operations, including staff line management, HR responsibilities, and ensuring
compliance with all governance and legal obligations.
Key Responsibilities
Build strong relationships with all stakeholders
to support patient care delivery.
Act as the first point of contact for PCN staff,
addressing concerns and issues.
Ensure clear communication between the PCN and
member practices.
Monitor and evaluate clinical services provided
by the PCN.
Manage HR functions, including attendance,
absence management, training, and onboarding.
Support clinical governance compliance,
including CQC requirements.
Oversee recruitment, induction, and ongoing
training of staff.
Ensure all staff training is up to date and in
line with requirements.
Maintain compliance with GDPR, data security,
and confidentiality regulations.
Administer sickness and annual leave policies,
ensuring fair implementation.
Assist with investigations and responses to
complaints and significant events.
Facilitate meetings, manage PCN communications,
and support leadership in project updates.
Ensure timely data collection and submission to
meet funding and performance targets.
Oversee clinical sessions for ARRS staff,
managing patient access and attendance records.
Provide IT support for PCN staff and projects.
Person Specification
Qualifications
Essential
- -Educated to degree level in healthcare or business
- -Good standard of education with excellent literacy and numeracy skills
- HR qualification (CIPD L3/5)
- -Leadership and/or management qualification
- -Operational understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- -Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- -Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
- -Experience of workforce planning, forecasting and development
- -Ability to communicate complex and sensitive information effectively
- with people at all levels by telephone, email and face to face
- -Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
- -Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- -Be flexible and able to manage sudden and unexpected demands
- -Effective time management (planning and organising)
- -Emotionally resilient with the ability to consider and act upon complex issues
- -To be able to prioritise own work effectively and to direct activities of others
- -Demonstrate personal accountability, emotional resilience, and work well under pressure
- -Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
- -Ability to use own initiative, discretion and sensitivity
- -Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- -Ability to use own initiative, discretion and sensitivity
- -Flexible and cooperative
- -Ability to identify risk and assess/manage risk when working with individuals
- -Sensitive and empathetic in distressing situations
- -Able to provide leadership and to finish work tasks
- -Problem solving and analytical skills
- -Ability to maintain confidentiality
- -Professional calm and efficient manner
- -Effective organiser, influencer and networker
- -Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
- -Disclosure Barring Service (DBS) check
- -Evidence of continuing professional development
- -Access to own transport and ability to travel across the locality on a regular basis
Desirable
- -Understanding of the governmental policy direction for primary, community and secondary care
- -Good practical and conceptual knowledge of healthcare improvement methods and practices
- -Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
- -Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services, QOF, IIF, and the standard GP contract
- -Experience of identifying and interpreting governmental policy
- -Flexibility to work outside of core office hours
Person Specification
Qualifications
Essential
- -Educated to degree level in healthcare or business
- -Good standard of education with excellent literacy and numeracy skills
- HR qualification (CIPD L3/5)
- -Leadership and/or management qualification
- -Operational understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- -Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- -Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
- -Experience of workforce planning, forecasting and development
- -Ability to communicate complex and sensitive information effectively
- with people at all levels by telephone, email and face to face
- -Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
- -Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- -Be flexible and able to manage sudden and unexpected demands
- -Effective time management (planning and organising)
- -Emotionally resilient with the ability to consider and act upon complex issues
- -To be able to prioritise own work effectively and to direct activities of others
- -Demonstrate personal accountability, emotional resilience, and work well under pressure
- -Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
- -Ability to use own initiative, discretion and sensitivity
- -Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- -Ability to use own initiative, discretion and sensitivity
- -Flexible and cooperative
- -Ability to identify risk and assess/manage risk when working with individuals
- -Sensitive and empathetic in distressing situations
- -Able to provide leadership and to finish work tasks
- -Problem solving and analytical skills
- -Ability to maintain confidentiality
- -Professional calm and efficient manner
- -Effective organiser, influencer and networker
- -Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
- -Disclosure Barring Service (DBS) check
- -Evidence of continuing professional development
- -Access to own transport and ability to travel across the locality on a regular basis
Desirable
- -Understanding of the governmental policy direction for primary, community and secondary care
- -Good practical and conceptual knowledge of healthcare improvement methods and practices
- -Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
- -Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services, QOF, IIF, and the standard GP contract
- -Experience of identifying and interpreting governmental policy
- -Flexibility to work outside of core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
