Job responsibilities
Equality, Diversity & Inclusion
A good attitude and positive action towards
ED&I creates an environment where all individuals are able to achieve their
full potential. Creating such an environment is important for three reasons: it
improves operational effectiveness, it is morally the right thing to do, and it
is required by law.
Patients and their families have the right to be
treated fairly and be routinely involved in decisions about their treatment and
care. They can expect to be treated with dignity and respect and will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Patients have a responsibility
to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in
recruitment and career progression. Staff can expect to work in an environment
where diversity is valued and equality of opportunity is promoted. Staff will
not be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staff have a responsibility to
ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health,
Environment and Fire (SHEF)
This practice is committed to supporting and
promoting opportunities to for staff to maintain their health, well-being and
safety. You have a duty to take reasonable care of health and safety at work
for you, your team and others, and to cooperate with employers to ensure
compliance with health and safety requirements. All personnel are to comply
with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,
Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other
statutory legislation.
Confidentiality
This
practice is committed to maintaining an outstanding confidential service. Patients
entrust and permit us to collect and retain sensitive information relating to
their health and other matters, pertaining to their care. They do so in
confidence and have a right to expect all staff will respect their privacy and
maintain confidentiality at all times.
It is essential that if, the legal requirements are to be met and the
trust of our patients is to be retained that all staff protect patient
information and provide a confidential service.
Quality & Continuous Improvement (CI)
To
preserve and improve the quality of our output, all personnel are required to
think not only of what they do, but how they achieve it. By continually
re-examining our processes, we will be able to develop and improve the overall
effectiveness of the way we work. The responsibility for this rests with
everyone working within the practice to look for opportunities to improve
quality and share good practice.
This
practice continually strives to improve work processes which deliver health
care with improved results across all areas of our service provision. We
promote a culture of continuous improvement, where everyone counts and staff
are permitted to make suggestions and contributions to improve our service
delivery and enhance patient care.
Learning and Development
The
effective use of training and development is fundamental in ensuring that all
staff are equipped with the appropriate skills, knowledge, attitude and
competences to perform their role. All staff will be required to partake and
complete mandatory training as directed by the training coordinator, as well as
participating in the practice training programme. Staff will also be permitted (subject to approval)
to undertake external training courses which will enhance their knowledge and
skills, progress their career and ultimately, enable them to improve processes
and service delivery.
Collaborative Working
All
staff are to recognise the significance of collaborative working. Teamwork is
essential in multidisciplinary environments. Effective communication is
essential and all staff must ensure they communicate in a manner which enables
the sharing of information in an appropriate manner.
Service Delivery
Staff
at Luson Surgery must adhere to the information contained with practice
policies and regional directives, ensuring protocols are adhered to at all
times. Staff will be given detailed information during the induction process
regarding policy and procedure.
Security
The
security of the practice is the responsibility of all personnel. Staff must
ensure they remain vigilant at all times and report any suspicious activity immediately
to their line manager. Under no circumstances are staff to share the codes for
the door locks to anyone and are to ensure that restricted areas remain
effectively secured.
Professional Conduct
At
Luson Surgery, staff are required to dress appropriately for their role. Administrative
staff will be provided with a uniform whilst clinical staff must dress in
accordance with their role.
